BT extends Complete Wi-Fi, promises to end black spots in home
BT has announced it is extending its Complete Wi-Fi solution to new Superfast and Ultrafast Fibre broadband customers. With Complete Wi-Fi, BT claims it is the the only broadband provider to offer customers a strong reliable Wi-Fi guarantee for every room of their home.
Complete Wi-Fi is now available for new Superfast Fibre customers, including on entry level Superfast Fibre Essential plans from just £39.99 per month. Complete Wi-Fi was initially launched only to BT Plus customers last November.
Unlike current Wi-Fi extenders, BT’s Complete Wi-Fi uses Wi-Fi Discs which pair with the new BT Smart Hub 2 creating what it claims is a single seamless, powerful Wi-Fi network in a customer’s home. Complete Wi-Fi enables both wall-to-wall coverage, and faster Wi-Fi speeds, allowing customers to stream HD video content in more places around the home, says BT.
Customers set up Complete Wi-Fi from their smartphone with the My BT app. This allows them to make sure they’re getting the strongest signal around their home, it claims.
According to the BT Modern Families report, 43% of people believe poor Wi-Fi restricts life at home, 52% of families are put off living in, or buying, a house with Wi-Fi black spots, and 43% of families claim they would be more productive and happy if their Wi-Fi worked across the whole home.
Pete Oliver, Managing Director of Marketing for BT’s Consumer business said: “A strong Wi-Fi connection throughout the home is so important for modern families, whatever they’re doing – whether it’s online gaming in the attic, homework in a bedroom, or streaming HD movies in the spare room. Complete Wi-Fi has been hugely popular for those on BT Plus, and we want even more customers to benefit from the very best connection in every corner of their home, so we’ve now also made it available to all BT fibre broadband customers.”
Complete Wi-Fi is available for new customers on Superfast Fibre Essential, Superfast Fibre and Superfast Fibre 2 plans for an additional £10 per month. For existing or new BT Plus customers it’s an additional £5 per month.
With Complete Wi-Fi, a BT customer will receive a next generation Smart Hub 2 and one Wi-Fi Disc to extend their Wi-Fi signal around their home. If this doesn’t give customers a strong signal in every room, they will receive up to two more discs free of charge. If they still don’t have signal in every room, BT will give the customer £20 back.
Complete Wi-Fi & Smart Hub 2 Discs Product Specifications
| GENERAL | Smart Hub 2 | Wi-Fi Disc |
| Fibre Support | Yes | Yes |
| Modem Type | ADSL, ADSL2, VDSL2, G.FAST | N/A |
| Access Methods supported | ADSL, VDSL (FTTC), Ethernet WAN (FTTP), G.FAST | Compatible with Smart Hub 2 |
| 802.11b support | Yes | Yes |
| 802.11g support | Yes | Yes |
| 802.11n support | Yes | Yes |
| 802.11ac support | Yes | Yes |
| Stated speed | Gigabit Ethernet LAN | Gigabit Ethernet LAN |
| VoIP / DECT / Voice | Yes | N/A |
| Complete Wi-Fi Enabled | Yes | Yes |
| SECURITY | ||
| WPA-Auto | Yes | Yes |
| WPA2 | Yes | Yes |
| Firewall | Yes | Yes |
| WPS | Yes | Yes |
| PHYSICAL | ||
| Size | 254mm width x 157mm height x 30mm depth | 165mm diameter x 36mm depth |
| Antennas | 7 Wi-Fi 2 DECT antennas |
4 Wi-Fi (simultaneous dual band) |
| Internal/external antennas | Internal | Internal |
| Number of WAN ports | FTTP Hub only (3 x GigE LAN, 1WAN FTTP) | n/a |
| Gigabit Ethernet ports | 4 x Gigabit Ethernet LAN | 1 x Gigabit Ethernet LAN |
| Ethernet connection speed | 10/100/1000Mbit/s | 10/100/1000Mbit/s |
| Other ports | USB 2.0, DSL, FXS (Phone) | n/a |
| WIRELESS | ||
| Dual-Band Wireless (2.4GHz & 5GHz) | Yes
2.4GHz 3 x 3 MIMO 11n 5GHz 4×4 MIMO 11ac |
Yes
2.4GHz 4 x 4 MIMO 11n 5GHz 4×4 MIMO 11ac |
| Smart scan | Yes | Yes |
| Smart wireless modes | Yes | Yes |
| Airtime fairness | Yes | Yes |
| BT Wi-Fi (Openzone) | Yes | No |
| WPS | Yes | Yes |
| DECT CATiq 2.1 | Yes | No |
