Category: Artificial Intelligence
AI dominates 80% of top customer experience trends in 2024, data reveals
AI comprises eight out of the ten top trends influencing customer experience in 2024, according to new data. The findings, highlighted by the customer experience experts at CX Network, the global online network for customer service and marketing leaders, were published in CX Network’s Global State of CX 2024 report recently. While AI features several times…
2 in 5 customers concerned about AI ethics, new report reveals
A new report from customer experience company, CX Network, has revealed that 2 in 5 (43%) of customers are concerned about ethical AI use. 29% of CX professionals record a positive impact on customer loyalty as a result of their use of generative AI, but with customers levelling up their understanding of how AI works…
UK tech talent could earn 35% more switching to AI role, data reveals
The average UK tech worker could increase salary by around £20,518 (35.8%) by switching to an AI-based role. Employees skilled in Structured Query Learning (SQL) could see a salary increase of £10,736 (18.8%) by switching to Python. Deep Learning is more in demand than Machine Learning, and making the switch could net employees a salary increase of £16,024…
High-growth firms expect AI and GenAI to transform industry, claims report
Generative AI (GenAI) and AI will significantly transform industries in the future, according to 81% of global (UK: 75%) respondents to the Dell Technologies Innovation Catalyst Research. This rises to 91% (UK: 88%) for organisations reporting high (+25%) 2023 revenue growth and dips to 75% (UK: 65%) for those reporting low growth (1-5%), flat revenue or decline. Based on responses…
Londoners most concerned over AI’s impact on jobs
Workers across London are more concerned that AI will impact their job than in any other region in the UK. That’s according to the latest Robert Half Jobs Confidence Index (JCI) – an economic confidence tracker produced in partnership with the Centre for Economics and Business Research (Cebr). The latest iteration of the report revealed…
The Impact of Plagiarism Removers on Originality and Creativity in Writing
In the digital age, where information is readily accessible, and content creation is prolific, the issue of plagiarism has become increasingly prevalent. Various plagiarism detection tools and removers have emerged to combat this, promising to uphold academic integrity and originality in writing. However, the widespread use of such tools raises questions about their impact on…
5 ways AI can help with your small business
The AI boom is set to spread far and wide in 2024, with a reported 77% of global businesses using the technology. However, it’s reported that only 29% of startups/small businesses have adopted the tool so far, citing lack of expertise as their main reason for not doing so. Interestingly, a survey of 3,000 business owners…
The Impact of Facilitating Cutting-Edge Technology in Corporate Communications
As digital transformation has become the norm in the business world, companies are rapidly adopting advanced technologies to enhance and expedite internal communication. Employee communication software and platforms evidently stand out in this transformation, as they play a pivotal role in revolutionizing the way businesses interact and operate within an increasingly digital corporate environment. The…
CES2024: VW announces in car ChatGPT
Cerence Chat Pro will be available in the new Golf At CES 2024, the world's leading electronics trade fair held in Las Vegas, Volkswagen will unveil its first vehicles with integrated ChatGPT. Soon customers will have seamless access to the constantly growing artificial intelligence database in all Volkswagen models equipped with…
AI: Experts warn of new ways you can get hacked
Artificial intelligence (AI) has become a game changer in many areas of our daily lives, including cybersecurity. With the rising use of new AI-driven tools like ChatGPT, the number of cyberattacks has doubled and become more sophisticated. Cybersecurity experts say that AI-powered cybersecurity tools could help protect your privacy in the new reality, but they…
