Category: Broadband
NOW Broadband is most complained about broadband provider
Once again Now Broadand generated the most fixed broadband complaints while EE was the most complained about landline provider, according to latest Ofcom figures. As the UK’s communications regulator, Ofcom receives complaints from customers about their landline, fixed broadband, pay-monthly mobile and pay-TV services. To better understand the reasons for dissatisfaction among residential customers in…
Broadband, TV, mobile switchers could make annual savings £235, Which? reveals
Broadband, TV and mobile customers could save up to £235 a year by switching deals, Which? research has revealed. The consumer association surveyed more than 5,000 customers whose broadband, combined broadband and TV or mobile phone contract had ended in the past 12 months, asking if they had switched or haggled, and how much they…
Ofcom opens investigation into Gigaclear over Emergency Calls
Ofcom has opened an investigation into whether broadband network provider Gigaclear breached its regulatory obligations by failing to provide accurate and reliable caller location information to emergency organisations. Under Ofcom’s rules (called the General Conditions), when someone calls 112 or 999 using a landline with a Voice over Internet Protocol (VoIP) connection, their telecoms provider…
UK advertising watchdog cracks down on misleading broadband ads
The UK advertising watchdog has cracked down on marketing campaigns by telecoms companies including BT, EE, Virgin Media and O2 for misleading consumers about price rises added to their bills during their contracts. The Advertising Standards Authority (ASA) has issued a batch of rulings against ads run by BT, its subsidiaries EE and Plusnet, as well as…
Sky Stream to launch across EE stores from October 15th
Sky Stream to launch in EE retail stores, via the EE website, and EE telesales from 15th October For the first time, EE customers will be able to order Sky Stream alongside EE home broadband Sky Stream makes it even easier to access Sky’s TV services EE, the consumer brand for the BT Group, and Sky have announced…
Which? estimates energy and broadband customers lost nearly £300 million to poor customer service in the last year
Which? research has found energy and broadband customers lost an estimated £298m and 27.3 million hours to poor customer service in a year. Which? surveyed more than 4,000 people to uncover how many people had a customer service issue in the year to May 2024 and how poor customer service impacted their finances, time and…
Broadband providers need to be clearer about ‘fibre’, claims Ofcom
Consumers must be told clearly about the technology that underpins their broadband service when signing up to a new deal, under new Ofcom guidance for providers that comes into force today. Full-fibre networks are currently being deployed at pace, meaning customers are increasingly able to choose from a range of different network technologies for their…
Ofcom introduces ‘one touch’ broadband switching
Broadband and landline customers can now switch network under a new ‘one touch’ process, where they only have to contact their new provider. Since 2015, people have been able to switch between phone and broadband providers on Openreach’s network – such as BT and Sky – by following a process where their new provider manages…
97% of UK homes could have gigabit broadband by 2027, Ofcom claims
More than 97% of UK homes could have access to gigabit-capable broadband by 2027, if communications providers deploy their networks as planned, according to new data published by Ofcom today. Since 2018, availability of full-fibre broadband in the UK has increased from 6% to more than 60%, and average speeds and data use have doubled. If providers’…
TalkTalk confirms end of mid-contract price rises
TalkTalk has confirmed that it will be introducing a major pricing shake-up later this month. The telecoms provider has confirmed that it will be making changes to its mid-contract price rises in line with Ofcom's new rules. From the middle of August, TalkTalk will be moving away from inflation-based mid-contract price rises and instead will…
