Smaller broadband providers outperform giants in Which? survey

A recent survey by Which? has revealed that smaller broadband providers are significantly outperforming the UK's largest companies, including BT, Sky, TalkTalk, and Virgin Media, in terms of customer satisfaction. The consumer watchdog's annual rankings, based on feedback from over 4,000 customers, highlight a clear disparity in service quality. Virgin Media and Now Broadband received…
Gigaclear broadband van

Gigaclear to connect 9,500 Oxfordshire premises to ultrafast full fibre broadband

Rural broadband provider Gigaclear has begun construction to connect 9,500 homes and businesses in Oxfordshire to ultrafast, full-fibre internet. The project is part of the UK government's Project Gigabit initiative, designed to bring gigabit-capable broadband to hard-to-reach communities.  The Oxfordshire rollout encompasses two Project Gigabit contracts, totaling £25.4 million in government subsidies. Gigaclear will install…

TalkTalk most complained-about broadband provider, latest Ofcom data shows

Complaints about UK landline, broadband, mobile, and pay-TV services saw a slight decrease in the third quarter of 2024 (July to September), according to Ofcom's latest figures.  TalkTalk emerged as the most complained-about broadband provider, with complaints increasing from the previous quarter. Sky received the fewest broadband complaints.  In the landline category, EE, NOW Broadband,…

Landline switch-off sparks concerns for elderly and vulnerable

‘Hanging up’ on old tech requires action to ensure millions of elderly and vulnerable people stay connected as the UK retires traditional landline technology. A third of Brits (34%) are unaware of the upcoming switch from the Public Switched Telephone Network (PSTN) to Digital Voice technology. Survey shows widespread concern for older relatives and friends,…

7 in 10 UK home now have access to full fibre

Ofcom has just published its Connected Nations 2024 report, which outlines progress on the availability and take-up of broadband and mobile services in the UK.  It finds that nearly seven in 10 (69% or 20.7 million) UK homes now have access to full-fibre broadband, up from 57% (17.1 million) in September 2023. Taking full-fibre and…