Category: Broadband
Smaller broadband providers outperform giants in Which? survey
A recent survey by Which? has revealed that smaller broadband providers are significantly outperforming the UK's largest companies, including BT, Sky, TalkTalk, and Virgin Media, in terms of customer satisfaction. The consumer watchdog's annual rankings, based on feedback from over 4,000 customers, highlight a clear disparity in service quality. Virgin Media and Now Broadband received…
Gloucester tops UK Broadband Reliability survey, Belfast is bottom
Gloucester Dock Gloucester has emerged as the UK's most reliable city for broadband, with only 8% of residents experiencing outages in the past year, according to a survey by Broadband Genie. In stark contrast, Belfast residents faced the most unreliable service, with 51% reporting outages. The survey, which polled 3,200 people…
Gigaclear to connect 9,500 Oxfordshire premises to ultrafast full fibre broadband
Rural broadband provider Gigaclear has begun construction to connect 9,500 homes and businesses in Oxfordshire to ultrafast, full-fibre internet. The project is part of the UK government's Project Gigabit initiative, designed to bring gigabit-capable broadband to hard-to-reach communities. The Oxfordshire rollout encompasses two Project Gigabit contracts, totaling £25.4 million in government subsidies. Gigaclear will install…
TalkTalk most complained-about broadband provider, latest Ofcom data shows
Complaints about UK landline, broadband, mobile, and pay-TV services saw a slight decrease in the third quarter of 2024 (July to September), according to Ofcom's latest figures. TalkTalk emerged as the most complained-about broadband provider, with complaints increasing from the previous quarter. Sky received the fewest broadband complaints. In the landline category, EE, NOW Broadband,…
Sky announces price hikes, customers urged to explore options
Sky has announced an average 6.2% price increase for its TV and broadband packages, effective April 1, 2025 as it unveils a second-generation Sky Glass TV. In a letter to customers, Sky’s Chief Operating Officer, Devesh Raj, stated that the increase is in line with or lower than other providers and reflects rising costs. However,…
Virgin Media O2 to Donate 12,000 Devices to Bridge Digital Divide
Virgin Media O2 will rehome up to 1,000 pre-owned devices per month to charities across the UK via its partnerships with Hubbub and Good Things Foundation in 2025. It’s part of the company’s commitment to tackle electronic waste (e-waste) and to support digital inclusion by getting pre-owned smartphones and mobile data in the hands of…
UK climbs to 9th place in Surfshark’s Digital Quality of Life Index
Cybersecurity company Surfshark has today released its 6th annual Digital Quality of Life Index (DQL). This study, which indicates how well a country is performing in terms of overall digital wellbeing, shows the UK has risen by six places from last year to 9th in the world. Out of the index’s five pillars, the UK…
Landline switch-off sparks concerns for elderly and vulnerable
‘Hanging up’ on old tech requires action to ensure millions of elderly and vulnerable people stay connected as the UK retires traditional landline technology. A third of Brits (34%) are unaware of the upcoming switch from the Public Switched Telephone Network (PSTN) to Digital Voice technology. Survey shows widespread concern for older relatives and friends,…
7 in 10 UK home now have access to full fibre
Ofcom has just published its Connected Nations 2024 report, which outlines progress on the availability and take-up of broadband and mobile services in the UK. It finds that nearly seven in 10 (69% or 20.7 million) UK homes now have access to full-fibre broadband, up from 57% (17.1 million) in September 2023. Taking full-fibre and…
Slowest broadband streets in UK revealed in new survey
Greenfields Road in Bishop Auckland is the UK’s slowest street The County Durham road came bottom with average broadband speeds of 0.35Mb - 2,634 times slower than Tynemouth Street, London, which boasts the fastest broadband speeds of 921.76Mb. Turnberry Crescent in Bridge of Don, Aberdeen is Scotland's slowest street; the B4570 in Ponthirwaun is Wales’…
