Category: Broadband
Millions missing out on £250 a year broadband saving, claims Which?
Millions could be missing £250 a year saving as many broadband providers are failing to promote social tariffs, Which? research has found. Millions of the most financially vulnerable could be missing out on hundreds of pounds a year because many providers are not advertising cheaper social tariffs on their social media regularly or when customers…
Broadband customer service ‘hit and miss’ – Ofcom
Customers are experiencing hit-and-miss levels of customer service from major telecoms providers, Ofcom has found, as the regulator shines a light on how providers perform and compare. Its report on service standards across the telecoms industry covers 2021, including the continued impact of the Covid-19 pandemic. Overall, customer satisfaction levels remain high (mobile: 91%, broadband: 83%,…
End-of-contract notices drive better broadband deals, claims Ofcom
More people are taking out new contracts and securing better deals with their broadband provider after being reminded their contract is up, according to new Ofcom research. In February 2020, Ofcom introduced rules requiring phone, broadband and pay-TV providers to warn customers when their current contract is ending, and what they could save by signing up to a new deal.…
Virgin Media launches Stream dongle to upgrade your TV
At a central London event hosted by comedian and presenter Adil Ray, and attended by Tech Digest, Virgin Media O2 launched its latest streaming dongle to turn old TVs into smart TVs. Called appropriately enough Stream (not to be confused with Nadine Dorries' Downstream), it's a way of Virgin Media customers accessing live TV and…
Top 10 tips to beat mobile and broadband price hikes
With many consumers facing price hikes of up to 11% in their mobile and broadband bills from the start of April, Uswitch.com is offering advice on how to keep bills as low as possible. Catherine Hiley, telecoms expert at Uswitch.com, comments: “With mobile and broadband consumers set to be hit with hikes in April, it’s well worth…
Half UK customers experience problem with internet provider, claims Which?
Half of UK broadband customers have experienced a problem with their service provider in the last year, with issues ranging from slow speeds to frequent outages - some lasting over an hour, new Which? research reveals. In a survey of almost 4,000 broadband customers, the consumer watchdog found that one in two (49%) broadband customers…
UK households sitting on 22 million unused broadband routers
Households across the UK are sitting on more than 22 million unused broadband routers — enough to fill ten Olympic swimming pools — which are going to waste instead of being recycled, according to new research from Uswitch.com, the comparison and switching service. The research, released on the eve of Global Recycling Day, shows that…
UK has 12th slowest broadband claims Uswitch study
New research reveals that the UK has the 12th slowest broadband among OECD countries, with average speeds of 61.69 Mbps. The study by the broadband experts at Uswitch analysed the median download speeds of each OECD country to reveal the countries home to the slowest (& fastest) broadband. The Countries with the Slowest…
Broadband customer service has improved, claims survey
Broadband customers have reported year-on-year improvements in customer service, value for money and service speeds, according to a survey of almost 20,000 consumers by Uswitch.com, the comparison and switching service. The results form part of the 2022 Uswitch Telecoms Awards, which recognise customer satisfaction and the achievements made by the nation's consumer broadband providers. The winners…
Virgin Media drops gigabit price to £51 per month
Virgin Media’s gigabit broadband service, Gig1, is now available at its lowest ever price. With average download speeds of 1,130Mbps, Gig1 is - claims Virgin Media - the fastest available from a major broadband provider in the UK offering speeds up 22 times faster than the national average. Virgin Media recently completed its rollout of…
