Category: Broadband
Virgin Media announces ‘Help for Home Learners’ initiative
Virgin Media has announced a new ‘Help for Home Learners’ initiative, providing laptops and mobile dongles to disadvantaged schoolchildren across the UK. Through a package of devices and data, Virgin Media claims it is stepping up efforts to support families across the country to ensure they have the tools and connectivity needed to take part…
1 in 6 struggling to afford broadband, claims Citizens Advice
More than one in six people are struggling to afford their broadband during the third lockdown, Citizens Advice has found. This comes at a time when people are more reliant on broadband to work, teach their children and order essentials. Citizens Advice found that during the first lockdown, certain groups, including people with children, disabled…
Over 3 million broadband customers pay £251 million more than they should
Almost three million broadband customers whose deal expired in the past 12 months say they did not receive an End-of-Contract Notification (ECN) — potentially costing them up to £251 million a year in savings, according to a survey of more than 17,000 broadband users by price comparison service Uswitch.com. More than eight million broadband bill-payers…
BT faces lawsuit for ‘landline overcharging’
BT is facing a class-action lawsuit over claims it failed to compensate elderly customers who were overcharged for landlines for years, reports The BBC. The £600 million case has been brought by Justin Le Patourel, a founder of consumer group Collective Action on Landlines (CALL) who was also a telecoms consultant working for Ofcom for 13…
Greater broadband competition needed to improve service, claims survey
The majority (81%) of UK households use four broadband providers to connect their home Nearly four in five (78%) households have not switched provider in past year, despite increased internet usage since the start of the pandemic 82% of broadband customers would switch to a lesser-known provider if it was cheaper or better quality The…
Full-fibre broadband targets will be missed, claims spending watchdog
Boris Johnson’s promise to deliver full-fibre broadband by 2025 will be missed because of a catalogue of government failures, parliament’s spending watchdog has concluded. In a damning report published today, the Public Accounts Committee (PAC) said the government had failed to make “any meaningful progress” in securing the policy and legislative changes needed to ensure…
Online providers respond to national lockdown with price hikes
Broadband providers and online streaming services, such as Netflix, are responding to a national lockdown across the UK by putting their prices up and taking advantage of a captive market. Yesterday Virgin Media announced forthcoming price increases for its broadband, TV and phone services. The average rise would be 4%, it said. That is 13…
Consumers download extra 2.8GB of data per day in 2020
In 2020, the nation consumed a record-breaking amount of data, tuned into more TV, and spent longer on the phone, based on analysis of more than six million Virgin Media cable and mobile customers. Customers downloaded an extra 2.8GB of data per day on average in 2020, and between them, burnt their way through 26,530…
It takes us just 3 minutes to notice WiFi is down, research reveals
With 96% of UK households having access to the internet, and 90% stating they wouldn’t be able to cope without it, comparethemarket.com has carried out an experiment to reveal just how dependent we are on the internet as a nation, and how long it takes for us to freak out if our WiFi drops. It ran…
Virgin Media switches on Wales’ fast home broadband
Thousands of homes in Cardiff and across South Wales can now benefit from Wales’ fastest home broadband offering average speeds of 1,140Mbps - 18 times faster than the average connection speed in Cardiff Locations across South Wales including Barry, Bridgend, Caerphilly, Glamorgan, Port Talbot, and Rhondda Cynon Taf can now access Virgin Media’s Gig1 service More…
