Category: Broadband
Broadband providers need to be clearer about ‘fibre’, claims Ofcom
Consumers must be told clearly about the technology that underpins their broadband service when signing up to a new deal, under new Ofcom guidance for providers that comes into force today. Full-fibre networks are currently being deployed at pace, meaning customers are increasingly able to choose from a range of different network technologies for their…
Ofcom introduces ‘one touch’ broadband switching
Broadband and landline customers can now switch network under a new ‘one touch’ process, where they only have to contact their new provider. Since 2015, people have been able to switch between phone and broadband providers on Openreach’s network – such as BT and Sky – by following a process where their new provider manages…
97% of UK homes could have gigabit broadband by 2027, Ofcom claims
More than 97% of UK homes could have access to gigabit-capable broadband by 2027, if communications providers deploy their networks as planned, according to new data published by Ofcom today. Since 2018, availability of full-fibre broadband in the UK has increased from 6% to more than 60%, and average speeds and data use have doubled. If providers’…
TalkTalk confirms end of mid-contract price rises
TalkTalk has confirmed that it will be introducing a major pricing shake-up later this month. The telecoms provider has confirmed that it will be making changes to its mid-contract price rises in line with Ofcom's new rules. From the middle of August, TalkTalk will be moving away from inflation-based mid-contract price rises and instead will…
Which? tells Virgin Media, Scottish Power and British Gas to improve customer service
Which? has written to the CEOs of Virgin Media, Scottish Power and British Gas urging them to improve their customer service as new research from the consumer association reveals they are the worst broadband and energy firms for customer service. The consumer association surveyed 4,101 people in May 2024 to find out which are the…
Average UK broadband price hits £30 – but still below global average
As inflation in the UK rises, popular UK broadband providers such as BT, Vodafone and Three have increased their prices for mobile and broadband customers by 7.9% this year. With this in mind, the experts at Independent Advisor Broadband Deals have analysed broadband cost statistics over the last seven years to reveal how the average UK broadband package…
Ofcom fines BT £2.8m for failing EE and Plusnet customers
EE and Plusnet – owned by BT – failed to implement new rules to help customers shop around At least 1.1 million customers were not given contract information before they signed up BT must refund early exit fees and let existing affected customers walk away penalty-free Ofcom has today fined BT £2.8m after it failed to provide…
Western Europe, North America priciest regions for broadband, Sudan cheapest
3,405 fixed-line broadband deals in 223 countries were analysed by broadband market experts at Cable.co.uk between 7 September 2023 and 10 November 2023 The UK came in a lowly 96th cheapest in the global table (USD 38.79), around five times the cost of broadband in war-torn Ukraine (USD 7.87) Western Europe as a region was quite expensive generally, with no country in…
Zen Internet crowned Which’s Customer Service Brand of the Year
Which? has announced the winners of its 2024 Which? Awards, with Zen Internet taking the top spot in the new prestigious Customer Service Brand category. Winners of the 12 Which? Award categories were announced by the host, BBC presenter Victoria Derbyshire, at an in-person ceremony in London today (20th May). This year’s awards saw Zen…
Complaints against telecom providers rise by 37% in 1 year
The number of complaints made against telecom providers has increased by more than a third (37%) in a year, according to a freedom of information request filed by Broadband Genie to Ofcom. Ofcom received over 24,800 complaints against telecom providers in 2022, but that rose to 34,000 in 2023. The majority of complaints to Ofcom centred…
