Category: Broadband
Which? tells Virgin Media, Scottish Power and British Gas to improve customer service
Which? has written to the CEOs of Virgin Media, Scottish Power and British Gas urging them to improve their customer service as new research from the consumer association reveals they are the worst broadband and energy firms for customer service. The consumer association surveyed 4,101 people in May 2024 to find out which are the…
Average UK broadband price hits £30 – but still below global average
As inflation in the UK rises, popular UK broadband providers such as BT, Vodafone and Three have increased their prices for mobile and broadband customers by 7.9% this year. With this in mind, the experts at Independent Advisor Broadband Deals have analysed broadband cost statistics over the last seven years to reveal how the average UK broadband package…
Ofcom fines BT £2.8m for failing EE and Plusnet customers
EE and Plusnet – owned by BT – failed to implement new rules to help customers shop around At least 1.1 million customers were not given contract information before they signed up BT must refund early exit fees and let existing affected customers walk away penalty-free Ofcom has today fined BT £2.8m after it failed to provide…
Western Europe, North America priciest regions for broadband, Sudan cheapest
3,405 fixed-line broadband deals in 223 countries were analysed by broadband market experts at Cable.co.uk between 7 September 2023 and 10 November 2023 The UK came in a lowly 96th cheapest in the global table (USD 38.79), around five times the cost of broadband in war-torn Ukraine (USD 7.87) Western Europe as a region was quite expensive generally, with no country in…
Zen Internet crowned Which’s Customer Service Brand of the Year
Which? has announced the winners of its 2024 Which? Awards, with Zen Internet taking the top spot in the new prestigious Customer Service Brand category. Winners of the 12 Which? Award categories were announced by the host, BBC presenter Victoria Derbyshire, at an in-person ceremony in London today (20th May). This year’s awards saw Zen…
Complaints against telecom providers rise by 37% in 1 year
The number of complaints made against telecom providers has increased by more than a third (37%) in a year, according to a freedom of information request filed by Broadband Genie to Ofcom. Ofcom received over 24,800 complaints against telecom providers in 2022, but that rose to 34,000 in 2023. The majority of complaints to Ofcom centred…
Which? calls on Virgin Media to improve customer service
Which? is calling on Virgin Media to urgently improve its customer service as new analysis from the consumer association finds it is the worst broadband firm for customer service. Since late 2023, thousands of consumers have been in touch with Which? to share their experiences of shoddy customer service in sectors including energy, financial services,…
Big Four broadband providers beaten by smaller rivals in Which? rankings
The 'big four' broadband providers (Sky, Virgin, BT and TalkTalk) have been beaten by smaller rivals in Which?’s latest broadband rankings, earning underwhelming scores for overall satisfaction while hitting consumers with mid-contract price hikes. The consumer association's findings are based on a survey of 4,471 people who had a contract for home broadband in December…
Brillband voted fastest broadband provider 2024 at Broadband Genie Awards
Customers of the challenger broadband provider, Brillband, receive the fastest average speeds in the UK. Brillband has been crowned this year’s Fastest Broadband Provider in the annual Broadband Genie Awards, with users receiving average download speeds of 523Mb. The research includes over 400,000 speed tests and looks at 86 broadband providers in the UK and…
3 in 4 pensioners unaware of broadband social tariffs, claims study
Over three-quarters of pensioners (78%) are still not aware of broadband social tariffs despite millions potentially being eligible for cheaper deals Two-fifths of pensioners (41%) now say they rely on the internet to communicate with loved ones and a further 39% for entertainment Broadband Genie is calling on providers to increase awareness of social tariffs,…
