Category: Broadband
Broadband customers £53 million worse off following regulations, report claims
New broadband advertising rules are putting over a third of customers (38%) off switching their broadband, costing UK billpayers almost £53 million in savings These rules were introduced by the Advertising Standards Agency because broadband suppliers were found to be misleading customers on mid-contract price rises Broadband Genie is calling on providers and Ofcom…
Virgin Media and O2 face choice between mid-contract price rises or large exit fees, claims Which?
Virgin Media and O2 customers face being trapped this April as they are presented with a choice between huge mid-contract broadband and mobile price rises or crippling exit fees, according to Which?'s research. Virgin Media and O2 are expected to go ahead with price increases of 8.8% this April – the latest RPI figure of…
Ofcom investigates Virgin Media over migration from analogue to digital landlines
Ofcom has opened an investigation into Virgin Media’s compliance with its rules while migrating customers from analogue to digital landlines. In a statement it said: "We have been clear that during this process telecoms companies must ensure they identify, protect and support vulnerable customers. We are concerned about Virgin Media’s compliance with our rules requiring providers…
Sky hikes annual prices by average of 6.7%
Sky internet, phone and Pay TV customers have today been told to brace for an average annual price hike of 6.7%, down from 8.1% last year. This will be introduced from 1st April 2024. While Sky has traditionally shunned the inflationary (CPI/RPI) linked price hike policies of their rivals, which in recent years has resulted…
Telecoms firms must ditch ‘outrageous’ price rises, Which? warns
Broadband and mobile users face being trapped this Spring between price rises of potentially more than £60, or contract exit fees which may exceed £500, Which? research has found. The consumer watchdog is calling on telecoms firms to scrap these grossly unfair plans for April 2024 inflation-linked hikes that regulator Ofcom clearly determined cause 'substantial…
Virgin Media most complained about telco provider, Ofcom reveals
Today Ofcom has published the latest figures for complaints it has received about the UK’s main landline, broadband, mobile and pay-TV providers. The figures cover the period from July to September last year, during which time it saw a slight rise in complaints. Complaints about landline, broadband and pay-TV services all increased, while mobile complaints…
UK broadband prices to jump by nearly double inflation rate
Millions of broadband customers will be hit by price rises at almost double the rate of inflation from April, after December’s inflation figure unexpectedly rose to 4pc BT customers are among those facing above-inflation price rises this year despite it pledging to scrap mid-contract, inflation-linked price rises from the summer. The former state monopoly and…
Which? urges telecoms firms to scrap mid-contract broadband price hikes
Which? is calling on telecoms firms to halt any plans to press ahead with ‘unconscionable’ broadband and mobile price hikes in April, even after the industry regulator found the practice harms consumers and set out proposals to ban it. Ofcom recently proposed a ban on the practice of inflation-linked mid-contract price rises, saying that they…
Full-fibre broadband now available to 17 million UK homes, claims Ofcom
Ofcom today publishes its Connected Nations report, which details the availability of broadband and mobile services in the UK, including the rollout of full-fibre and 5G. Full-fibre broadband is available to more than 17 million homes across the UK, which equates to 57% of homes and is an increase on last year’s 42%. For the first…
Virgin Media O2 reveals Brits’ connectivity, digital and TV habits of 2023
Virgin Media O2 has today released its ‘Year in Review’ - a deep dive of trends, habits and behaviours across its broadband, mobile and TV services. It reveals that 2023 saw usage records smashed, the King’s Coronation topping the TV charts and Wednesday emerging as the most popular office day. The pandemic and Covid restrictions…
