Category: Broadband
UK broadband prices to jump by nearly double inflation rate
Millions of broadband customers will be hit by price rises at almost double the rate of inflation from April, after December’s inflation figure unexpectedly rose to 4pc BT customers are among those facing above-inflation price rises this year despite it pledging to scrap mid-contract, inflation-linked price rises from the summer. The former state monopoly and…
Which? urges telecoms firms to scrap mid-contract broadband price hikes
Which? is calling on telecoms firms to halt any plans to press ahead with ‘unconscionable’ broadband and mobile price hikes in April, even after the industry regulator found the practice harms consumers and set out proposals to ban it. Ofcom recently proposed a ban on the practice of inflation-linked mid-contract price rises, saying that they…
Full-fibre broadband now available to 17 million UK homes, claims Ofcom
Ofcom today publishes its Connected Nations report, which details the availability of broadband and mobile services in the UK, including the rollout of full-fibre and 5G. Full-fibre broadband is available to more than 17 million homes across the UK, which equates to 57% of homes and is an increase on last year’s 42%. For the first…
Virgin Media O2 reveals Brits’ connectivity, digital and TV habits of 2023
Virgin Media O2 has today released its ‘Year in Review’ - a deep dive of trends, habits and behaviours across its broadband, mobile and TV services. It reveals that 2023 saw usage records smashed, the King’s Coronation topping the TV charts and Wednesday emerging as the most popular office day. The pandemic and Covid restrictions…
Broadband providers need to be clearer about ‘fibre’, says Ofcom
Ofcom is issuing new guidance to broadband providers to ensure consumers are given clear information about their service when signing up to a new deal. Under the guidance, broadband firms must now tell consumers about the network that underpins their broadband service and must only use terms that are clear and unambiguous. To date, the term…
Ofcom says mid-contract price rises need to be clearer
Mobile and broadband customers must be told upfront about any mobile price rises when signing a new contract, under new consumer protection plans set out today by Ofcom. With most major phone, broadband and pay TV companies now including mid-contract price rises linked to uncertain future inflation, Ofcom is concerned that customers’ contracts do not…
Ofcom fines Shell Energy £1.4 million for broadband breaches
Ofcom has today fined Shell Energy £1,400,000 for not properly prompting more than 70,000 phone and broadband customers to review their contract, or letting them know what they could save by signing up to a new deal. Ofcom’s investigation found that the company broke important consumer protection rules designed to ensure that customers get a fair deal…
Europe dominates this year’s global Network Readiness Index – but US is top
Finland is in 3rd place in the network readiness index Europe dominates this year’s global Network Readiness Index, with 16 nations featuring in the top 25 ranking, as Finland surges into third place for the first time. Sixteen out of the top 25 countries rated in the 2023 Network Readiness Index,…
How to get Glastonbury 2024 tickets and not get scammed
The stage is set. After a two-week delay, Brits will finally have the chance to bag their tickets for Glastonbury tomorrow (Sunday, November 19th) at 9am. However, with the battle to buy tickets set to be fiercer than ever, music fans will need to be on the ball for a chance of getting a spot…
Virgin Media O2 launches lager to get people talking about online scams. Er, OK?
After research reveals 1 in 3 Brits find it more embarrassing to talk about fraud than medical problems, Virgin Media O2 has teamed up Ross Kemp to launch ‘Crafty Lager 7726’ and kickstart a national conversation about fraud The limited-edition beer features top tips including an easy reminder of how to report dodgy calls and…
