Category: Broadband
Broadband providers need to be clearer about ‘fibre’, says Ofcom
Ofcom is issuing new guidance to broadband providers to ensure consumers are given clear information about their service when signing up to a new deal. Under the guidance, broadband firms must now tell consumers about the network that underpins their broadband service and must only use terms that are clear and unambiguous. To date, the term…
Ofcom says mid-contract price rises need to be clearer
Mobile and broadband customers must be told upfront about any mobile price rises when signing a new contract, under new consumer protection plans set out today by Ofcom. With most major phone, broadband and pay TV companies now including mid-contract price rises linked to uncertain future inflation, Ofcom is concerned that customers’ contracts do not…
Ofcom fines Shell Energy £1.4 million for broadband breaches
Ofcom has today fined Shell Energy £1,400,000 for not properly prompting more than 70,000 phone and broadband customers to review their contract, or letting them know what they could save by signing up to a new deal. Ofcom’s investigation found that the company broke important consumer protection rules designed to ensure that customers get a fair deal…
Europe dominates this year’s global Network Readiness Index – but US is top
Finland is in 3rd place in the network readiness index Europe dominates this year’s global Network Readiness Index, with 16 nations featuring in the top 25 ranking, as Finland surges into third place for the first time. Sixteen out of the top 25 countries rated in the 2023 Network Readiness Index,…
How to get Glastonbury 2024 tickets and not get scammed
The stage is set. After a two-week delay, Brits will finally have the chance to bag their tickets for Glastonbury tomorrow (Sunday, November 19th) at 9am. However, with the battle to buy tickets set to be fiercer than ever, music fans will need to be on the ball for a chance of getting a spot…
Virgin Media O2 launches lager to get people talking about online scams. Er, OK?
After research reveals 1 in 3 Brits find it more embarrassing to talk about fraud than medical problems, Virgin Media O2 has teamed up Ross Kemp to launch ‘Crafty Lager 7726’ and kickstart a national conversation about fraud The limited-edition beer features top tips including an easy reminder of how to report dodgy calls and…
Return of Fortnite’s original map generates record Virgin Media O2 network surge
Record number of players returning to Fortnite’s original map has resulted in Virgin Media O2’s busiest ever day of broadband data downloaded on its network On Friday 3 November, the first day the original map was made available to download as part of its Fortnite OG update, close to 154,000 Terabytes (TB) was downloaded on…
Vodafone is most complained-about broadband provider, Ofcom report claims
Ofcom has published the latest figures for complaints it has received about the UK's main landline, broadband, mobile and pay-TV services with Vodafone being the most complained about broadband provider for the period. These figures cover the period from April to June 2023, and show that while the volume of complaints remained consistent with the…
EE launches new digital platform bundling broadband, gaming and TV offers
EE has announced an ambitious new digital platform for UK consumers based around an ‘EE ID'. It will offer new products, including 1.6GBps broadband connectivity (with work and gaming options) where available as well as priority gaming services. Through the digital platform, customers can access products and services from a wide range of tech companies…
Full-fibre broadband could reach 91% of all UK properties by 2026, claims Ofcom
If all network deployments are realised as planned, the number of UK properties with full-fibre broadband will increase from 15.4 million in May this year to 27 million in May 2026, according to Ofcom’s latest Connected Nations report. Promoting the rollout of high-speed networks is a top priority for Ofcom. Its regulation promotes competition and…
