Category: Broadband
Virgin Media down again – no e-mail access
If you're trying to access your Virgin Media emails this morning and failing you are definitely not alone. The popular Internet Service Provider appears to be having some serious issues with users unable to access their private messages. The irritating gremlins appear to have begun last night and are still ongoing hours later, writes The…
Almost half of homes can now access full-fibre broadband, report says
More than 14 million UK households can now take advantage of faster, more reliable internet connections as the rollout of full-fibre technology steams ahead. Ofcom’s Connected Nations Spring update shows that, as of January 2023, almost half of households (48%) can access full-fibre broadband, which delivers internet using fibre-optic cables. This is an increase of around 5.5…
Brits working from home losing up to 2 working days a year due to poor internet
Almost half (44%) of UK employees work from home, but the necessary infrastructure to work outside the office is not always available. While half of the country’s homes have access to full-fibre, one in two may still rely on inconsistent connections unsuitable for work. In light of this, Uswitch.com fibre broadband surveyed over 2,000 UK residents working…
Shell Energy most complained-about broadband provider, claims Ofcom
Regulator Ofcom has published the latest figures for complaints about the UK’s major landline, mobile, broadband and pay-TV providers, covering the period between October and December 2022. Here’s a summary of what this latest complaints data shows: Shell Energy continued to be the most complained-about landline and broadband provider, attracting more complaints about its service than…
Over half of low-income households in dark about bargain broadband
More than half of low-income households are in the dark about bargain broadband deals that could save them around £200 a year, with just 5% of eligible households havings signed up to a discounted package so far. These special offers, known as social tariffs, are available to an estimated 4.3 million households that receive one of…
USwitch unveils areas with the biggest ‘digital divide’ in new report
Uswitch.com fibre broadband created a unique scoring system (‘Digital Divide’) to showcase which councils have the most, and least, access to digital technology Scotland and Wales feature six times in the top 10 most divided councils, but only once in the 25 least digitally divided councils Less than a fifth of residents in Argyll and…
Ofcom to investigate broadband providers over switching failures
Ofcom has today opened an industry-wide enforcement programme regarding the failed implementation of a new broadband switching process, as industry misses the deadline for launching the new service. Today, new rules come into force requiring landline and broadband providers to operate the ‘One Touch Switch’ process for residential customers. After extensive consultation with the industry, Ofcom…
Get a fast-running network for your home with an ethernet tester
It can be incredibly frustrating to have a slow and unreliable internet connection. Not only does it make basic tasks like web browsing and streaming video difficult, but it can also cause disruptions in regular activities like teleworking or distance learning. Slow speeds can be due to various factors, from hardware limitations to interference from…
TalkTalk rated worst major broadband provider by Which?
TalkTalk has been rated the worst major broadband provider in Which?’s annual satisfaction survey, which saw the ‘Big Four’ losing out to smaller firms such as Zen which hasn't hiked customer bills midway through contracts. The consumer champion’s annual survey of almost 4,000 broadband customers found that despite the biggest firms being on the verge…
Providers set to miss Ofcom deadline on broadband switching process
The ‘One Touch Switch’ process aims to streamline the broadband switching process and make providers do more to help customers move over This new system was due to start next month, but one leading provider has revealed it would be ‘impossible for the industry to be ready’ in time Ofcom has previously expressed fears that…
