Category: Broadband
Virgin Media O2’s supercharged Volt service surpasses one million customers
Virgin Media O2's first joint product, Volt has surpassed one million customers just a year on from its launch. The joint offering from Virgin Media O2 launched within months of the companies’ £31bn merger in 2021, with the aim of boosting services for its customers by combining Virgin Media’s ultrafast broadband with O2’s mobile network…
Broadband speeds increase 20% as nine in 10 homes take superfast packages
Image: Ofcom As the availability of future-proof, full-fibre technology improves, and more people upgrade their connections, average home broadband speeds are increasing. Ofcom’s Home Broadband Performance Report, published today, reveals that the median average speed of a home broadband connection has reached 59.4 Mbit/s. That’s an 18% increase from 50.4 Mbit/s the…
Rural Northumberland to get ‘Gigabit Broadband’
UK Government awards £7.3 million contract to upgrade broadband for more than 3,750 hard-to-reach North Northumberland premises GoFibre to build gigabit-capable connections more than twenty times faster than ‘superfast’ Made possible via Project Gigabit, the government’s £5 billion plan to boost broadband across the UK More than 3,750 rural premises in North Northumberland will…
Shell Energy generated highest level of broadband complaints, says Ofcom
Shell Energy continues to generate the most broadband and landline complaints, according to the latest data published by Ofcom. While overall complaint volumes during this quarter were broadly in line with the previous three months, the number of complaints received about Shell Energy are three times higher than the industry average. Meanwhile, Sky continues to…
Full-fibre broadband reaches 11 million homes, reports Ofcom
Full-fibre broadband reaches 11 million UK households – up from 7 million a year ago As more small and medium-sized businesses shift towards hybrid working, better broadband becomes a priority The roll-out of full-fibre broadband continues apace, as the number of UK homes with access to it jumps by more than 50% in a year,…
Broadband outages cost UK economy £1.3 billion
Broadband outages hitting UK’s home workers have cost the economy £1.3 billion over the past year, according to the annual outages report from Uswitch.com, the comparison and switching service. Nearly 11 million consumers were affected by an internet outage that left them offline for three hours or more in the last 12 months with those working…
Millions missing out on £250 a year broadband saving, claims Which?
Millions could be missing £250 a year saving as many broadband providers are failing to promote social tariffs, Which? research has found. Millions of the most financially vulnerable could be missing out on hundreds of pounds a year because many providers are not advertising cheaper social tariffs on their social media regularly or when customers…
Broadband customer service ‘hit and miss’ – Ofcom
Customers are experiencing hit-and-miss levels of customer service from major telecoms providers, Ofcom has found, as the regulator shines a light on how providers perform and compare. Its report on service standards across the telecoms industry covers 2021, including the continued impact of the Covid-19 pandemic. Overall, customer satisfaction levels remain high (mobile: 91%, broadband: 83%,…
End-of-contract notices drive better broadband deals, claims Ofcom
More people are taking out new contracts and securing better deals with their broadband provider after being reminded their contract is up, according to new Ofcom research. In February 2020, Ofcom introduced rules requiring phone, broadband and pay-TV providers to warn customers when their current contract is ending, and what they could save by signing up to a new deal.…
Virgin Media launches Stream dongle to upgrade your TV
At a central London event hosted by comedian and presenter Adil Ray, and attended by Tech Digest, Virgin Media O2 launched its latest streaming dongle to turn old TVs into smart TVs. Called appropriately enough Stream (not to be confused with Nadine Dorries' Downstream), it's a way of Virgin Media customers accessing live TV and…
