Smaller broadband providers outperform giants in Which? survey

A recent survey by Which? has revealed that smaller broadband providers are significantly outperforming the UK's largest companies, including BT, Sky, TalkTalk, and Virgin Media, in terms of customer satisfaction. The consumer watchdog's annual rankings, based on feedback from over 4,000 customers, highlight a clear disparity in service quality. Virgin Media and Now Broadband received…

O2’s AI system flags up 50 Million scam calls monthly. Top 5 phone scams to watch out for

O2 is deploying artificial intelligence to combat the rising tide of scam and nuisance calls, flagging over 50 million suspicious calls every month. Since launching its free Call Defence service in November, the company has flagged over 150 million potentially fraudulent calls. The AI-powered system, in partnership with Hiya, analyzes call number behavior in real-time,…