Category: Retail
3 in 5 customers want personalised content, generally welcome AI
61.7% of customers say personalised content is an important part of their online experience 74.7% of customers are more, or somewhat more, loyal to brands that are strongly personalised to their interests Live search that automatically ranks and filters the best products was voted the most helpful personalisation feature by customers (42%) Customers would mostly…
Ecommerce growth declines for 26th month in a row
June saw a decline in online retail revenue, the 26th month in a row of negative or flat growth, according to IMRG’s Online Retail Index From a MoM (month on month) perspective, the total online market revenue increased +1.4% on June, which is in line with the growth trend for this time of year. Promisingly,…
Online shopping: 8 tips to maximise your savings
When it comes to online shopping, savvy shoppers are always in search of new ways to maximise their savings, due to the continuing cost of living crisis and inflation at 10.1%. Fortunately, there are many less-known strategic methods for securing the best deals. Together with Nick Drewe, retail expert at online discounts platform, Wethrift, we provide a…
New ONS data shows UK is now a nation of ‘online shopkeepers’, says ParcelHero
A new report reveals UK businesses' online sales soared from £227.4bn in 2014 to £459.2bn in 2021. The home delivery expert ParcelHero says own website sales far eclipsed online marketplace results, while micro businesses punched well above their weight. A new Office for National Statistics (ONS) report into the digital economy has revealed UK businesses' online sales…
Online sales hold firm despite retail’s March mishaps
The amount of goods Brits bought in March fell by -0.9%. However, e-commerce sales shrugged off the slump as we all spent 0.8% more online, claims ParcelHero Today’s Office for National Statistics (ONS) retail sales figures for March paint a mixed picture. It’s likely that shortages of some foods, particularly fruit and veg, drove down retail sales…
Currys reveals top hacks to maintain small appliances
New research shows over half wouldn’t bother to iron if it left marks on their clothes Less than one in five would upgrade their vacuum cleaner if it gave off a ‘funny’ smell Around half of Brits would rather live with messy floors and wear creased clothes than fix home appliances Currys reveals a series…
UK’s March online sales helped by Mother’s Day – but slide continues
In March 2023, UK online retail saw a -2.2.% Year-on-Year decline in revenue, against the -26% decline reported in 2022 There was a +9.4% Month-on-Month increase in revenue from February In the week leading up to Mother's Day (w/c 12th Mar), there was a +2.3% Week-on-Week increase in revenue For the first time in 23…
Currys pilots door-to-door collection service for recycling old tech
More than three-quarters of people in the UK (76%) feel guilty that they don't recycle properly Many have no idea that chargers, hair straighteners, headphones and even batteries can be recycled Currys is piloting a new collection service with experts on hand at drop-in sessions to raise awareness on recycling old tech The new pilot,…
Online retail sales continue to fall in February
In February 2023, UK online retail saw a -4.1% Year-on-Year decline in revenue There was a -7.8% decline in Month-on-Month growth from January February welcomed the first Week-on-Week total market revenue growth of 2023 at +1.4% (for w/c 19th Feb) IMRG reveals two new online retail categories in their index January blues seeped into February,…
Online sales growth returns to pre-pandemic levels
New analysis from IMRG has revealed that, for all the tumult of the past few years, online sales have actually grown by a similar amount that might have been expected if there was no pandemic. This analysis is drawn from the IMRG Online Retail Index, which tracks online sales for 200 retailers on a sample…
