Category: Retail
Online grocery spending up 70% in 2020
British consumer spending fell 7.1 per cent year-on-year in 2020, as coronavirus restrictions hampered the high street and hospitality sectors. However, lifestyle changes boosted growth for some sectors, with online grocery seeing the largest increase. Data from Barclaycard, which sees nearly half of the nation’s credit and debit card transactions, revealed that spending on essential…
Cyber Monday: 15 top tips to stay safe online
We partner with consumer watchdog Which? to help you to stay safe online when shopping for your loved ones on Cyber Monday and beyond.... We shop online all year round, but the arrival of Cyber Monday and the peak of the Christmas shopping season plus the COVID-19 restrictions that have been in place for most…
Brits buying 145 million extra presents online
Brits are due to buy an extra 145 million presents online this year due to the Covid-19 crisis – meaning more than one billion presents will be purchased electronically. Experts have calculated that the excess packaging from all the presents being delivered online is going to see an additional 150,000 trips by delivery vans –…
Revealed: Which? ‘dud deals’ to avoid on Black Friday
Bargain hunters are being warned to avoid a rogues’ gallery of poor quality products sold at discount prices by major retailers this Black Friday, following an investigation by Which? Each year the consumer watchdog puts thousands of products through tough and independent laboratory tests to separate the best from the rest. When it uncovers products…
Richer Sounds rated top tech retailer in Which? survey
Supermarkets were rated below par when it comes to buying tech with customers experiencing much higher satisfaction levels from Richer Sounds and John Lewis according to the latest Which? retail survey. Three of the UK’s biggest supermarkets finished bottom of the rankings in the latest Which? retail survey of the best places to buy tech…
Google survey reveals trend for local Christmas shopping
Research from Google and YouGov reveals 71% of Brits who celebrate Christmas are willing to embrace different festivities this year, including shopping more locally. While two thirds (66%) of Brits acknowledge that Christmas is likely to be different this year, the research reveals that we’re a resilient nation and are ready to embrace change by…
Currys PC World delaying refunds, claims Which?
Currys PC World customers are facing an uphill battle for refunds and replacements for faulty products, leaving many out-of-pocket and with worthless high-value products, a Which? investigation has found. Customers have told Which? how customer service at the electronics giant has hit rock bottom in recent months. One NHS key worker was left frustrated when…
Black Friday shoppers happy to queue online for hours
With the vast majority of Black Friday purchases likely to be made on the internet this year due to lockdown, shoppers say they are willing to wait over an hour in an online queue if it means saving £200, new research from Uswitch.com reveals. The closure of non-essential stores due to lockdown is set to…
86% of consumers expecting ‘digital Christmas’
Research of over 2,000 UK consumers from photo printing book app Motif Photos has revealed that 5 out of 6 UK consumers expect this year to be a ‘digital Christmas’ without the usual get-togethers of friends and family. COVID-19 restrictions around the country will prevent us from following all of our favourite Christmas traditions such…
Which? warns about fake reviews ahead of Black Friday
Which? is warning of the risk of fake reviews misleading shoppers this Black Friday as new research suggests Amazon is struggling to spot and prevent sellers from using unscrupulous tactics to manipulate their ratings. Fake reviews are a big problem on many of the world’s biggest websites and Which? has also previously uncovered evidence of…
