Category: Telecoms
TalkTalk most complained-about broadband provider, latest Ofcom data shows
Complaints about UK landline, broadband, mobile, and pay-TV services saw a slight decrease in the third quarter of 2024 (July to September), according to Ofcom's latest figures. TalkTalk emerged as the most complained-about broadband provider, with complaints increasing from the previous quarter. Sky received the fewest broadband complaints. In the landline category, EE, NOW Broadband,…
Sky announces price hikes, customers urged to explore options
Sky has announced an average 6.2% price increase for its TV and broadband packages, effective April 1, 2025 as it unveils a second-generation Sky Glass TV. In a letter to customers, Sky’s Chief Operating Officer, Devesh Raj, stated that the increase is in line with or lower than other providers and reflects rising costs. However,…
Teenagers targeted by scammers with tempting text offers
New research reveals that a quarter of British teens are falling victim to scam texts, with many lured in by enticing offers like fake job opportunities and exclusive deals. Virgin Media O2 reports blocking a staggering 168 million suspected fraudulent texts in the past two years, highlighting the growing threat to young people online. The…
10 Predictions for the Mobile Industry in 2025
2025 offers the mobile industry the opportunity to redefine possibilities for consumers and businesses alike with enhanced user experiences and fresh revenue streams. However, the sector will also face significant challenges. Here are a few thoughts on what to expect from Dario Betti & Nicholas Rossman at the Mobile Ecosystem Forum 5G One of the…
Landline switch-off sparks concerns for elderly and vulnerable
‘Hanging up’ on old tech requires action to ensure millions of elderly and vulnerable people stay connected as the UK retires traditional landline technology. A third of Brits (34%) are unaware of the upcoming switch from the Public Switched Telephone Network (PSTN) to Digital Voice technology. Survey shows widespread concern for older relatives and friends,…
O2 launches free AI-powered scam call detection service
Millions of O2 customers will have suspected scam and nuisance calls flagged before they even pick up the phone, thanks to a free AI-powered feature that has just launched. Known as Call Defence, the service uses Adaptive AI to analyse call number behaviour in real-time and determine whether it could be a scam or spam call. Customers are…
Broadband, TV, mobile switchers could make annual savings £235, Which? reveals
Broadband, TV and mobile customers could save up to £235 a year by switching deals, Which? research has revealed. The consumer association surveyed more than 5,000 customers whose broadband, combined broadband and TV or mobile phone contract had ended in the past 12 months, asking if they had switched or haggled, and how much they…
Recycled phone numbers leaving users exposed to hacking, Which? warns
Mobile phone users could be at risk of hacking, nuisance calls and messages or having their phone cut off due to little-known rules around recycling of old phone numbers, Which? warns. The consumer watchdog has uncovered that there are risks posed by existing phone numbers that get reused by other consumers – from social media…
UK advertising watchdog cracks down on misleading broadband ads
The UK advertising watchdog has cracked down on marketing campaigns by telecoms companies including BT, EE, Virgin Media and O2 for misleading consumers about price rises added to their bills during their contracts. The Advertising Standards Authority (ASA) has issued a batch of rulings against ads run by BT, its subsidiaries EE and Plusnet, as well as…
Ofcom rules on roaming charge alerts for UK holidaymakers
UK mobile customers will be better protected against unexpected roaming charges while using their phone abroad and at home under new rules that come into force today, claims Ofcom. Following the UK’s exit from the European Union, the EU's ‘roam like at home’ rules – as well as UK law requiring mobile operators to alert customers…
