O2’s AI system flags up 50 Million scam calls monthly. Top 5 phone scams to watch out for

O2 is deploying artificial intelligence to combat the rising tide of scam and nuisance calls, flagging over 50 million suspicious calls every month. Since launching its free Call Defence service in November, the company has flagged over 150 million potentially fraudulent calls. The AI-powered system, in partnership with Hiya, analyzes call number behavior in real-time,…

TalkTalk most complained-about broadband provider, latest Ofcom data shows

Complaints about UK landline, broadband, mobile, and pay-TV services saw a slight decrease in the third quarter of 2024 (July to September), according to Ofcom's latest figures.  TalkTalk emerged as the most complained-about broadband provider, with complaints increasing from the previous quarter. Sky received the fewest broadband complaints.  In the landline category, EE, NOW Broadband,…

Landline switch-off sparks concerns for elderly and vulnerable

‘Hanging up’ on old tech requires action to ensure millions of elderly and vulnerable people stay connected as the UK retires traditional landline technology. A third of Brits (34%) are unaware of the upcoming switch from the Public Switched Telephone Network (PSTN) to Digital Voice technology. Survey shows widespread concern for older relatives and friends,…