Category: Telecoms
Virgin Media and O2 face choice between mid-contract price rises or large exit fees, claims Which?
Virgin Media and O2 customers face being trapped this April as they are presented with a choice between huge mid-contract broadband and mobile price rises or crippling exit fees, according to Which?'s research. Virgin Media and O2 are expected to go ahead with price increases of 8.8% this April – the latest RPI figure of…
Ofcom investigates Virgin Media over migration from analogue to digital landlines
Ofcom has opened an investigation into Virgin Media’s compliance with its rules while migrating customers from analogue to digital landlines. In a statement it said: "We have been clear that during this process telecoms companies must ensure they identify, protect and support vulnerable customers. We are concerned about Virgin Media’s compliance with our rules requiring providers…
Ofcom proposing further action to tackle ‘spoofing’
Ofcom is today proposing to strengthen its guidance on how phone companies should identify and block calls from abroad that falsely use UK numbers, known as spoofing. A common tactic used by criminals to defraud victims is to imitate – or ‘spoof’ – the phone numbers of legitimate organisations, like banks and Government departments. Fraudsters based abroad…
Virgin Media most complained about telco provider, Ofcom reveals
Today Ofcom has published the latest figures for complaints it has received about the UK’s main landline, broadband, mobile and pay-TV providers. The figures cover the period from July to September last year, during which time it saw a slight rise in complaints. Complaints about landline, broadband and pay-TV services all increased, while mobile complaints…
Telcos agree to protect personal alarm users when upgrading to digital
UK phone providers agree new measures to protect vulnerable customers when upgrading phone lines to digital Technology Secretary asks all providers not to force people to switch over until protection in place Vulnerable households will have better access to emergency services during power outages The most vulnerable people across England will be better protected following…
Ofcom says mid-contract price rises need to be clearer
Mobile and broadband customers must be told upfront about any mobile price rises when signing a new contract, under new consumer protection plans set out today by Ofcom. With most major phone, broadband and pay TV companies now including mid-contract price rises linked to uncertain future inflation, Ofcom is concerned that customers’ contracts do not…
Virgin Media O2 launches lager to get people talking about online scams. Er, OK?
After research reveals 1 in 3 Brits find it more embarrassing to talk about fraud than medical problems, Virgin Media O2 has teamed up Ross Kemp to launch ‘Crafty Lager 7726’ and kickstart a national conversation about fraud The limited-edition beer features top tips including an easy reminder of how to report dodgy calls and…
Vodafone is most complained-about broadband provider, Ofcom report claims
Ofcom has published the latest figures for complaints it has received about the UK's main landline, broadband, mobile and pay-TV services with Vodafone being the most complained about broadband provider for the period. These figures cover the period from April to June 2023, and show that while the volume of complaints remained consistent with the…
UK ranks 58th in the world for cost of mobile data, according to report
5,603 mobile data plans in 237 countries were gathered and analysed by Cable.co.uk to compare the cost of one gigabyte (1GB) of mobile data across the entire world The UK comes in at 58th in the world, with 1GB of mobile data costing an average of USD 0.62 Israel is the cheapest country in which to buy mobile…
Ofcom records increase in complaints about telecoms providers
TalkTalk was the most complained-about landline and broadband provider Latest figures from telecoms regulator Ofcom show a slight increase in complaints it has received about the UK’s main landline, mobile, broadband and pay-TV providers. This latest quarterly report covers the period from January to March 2023. During this period, complaints to Ofcom increased…
