Poor customer service costing UK businesses £7.3 billion per month
A new report by The Institute of Customer Service (ICS) reveals a significant disconnect between customer expectations and the reality of service delivery in the UK. The UKCSI finds that 64% of employees surveyed indicated that they spend part of their time resolving issues caused by service failings, spending an average of 4 days per…
Ohme rewards EV drivers with over £100,000 in winter energy flexibility trials
Ohme, a leading provider of smart home electric vehicle (EV) charging solutions in the UK, has surpassed £100,000 in rewards distributed to participating EV drivers during a winter energy flexibility trial. This milestone comes halfway through the Ofgem-led Winter CrowdFlex trial, which started in September 2024 and continues until April 2025. The CrowdFlex trial is…
Snapchat ‘failing to act on suicide and self harm content’, new Samsung Galaxy S25 leaks
The social media site Snapchat is "fundamentally failing to act on suicide and self-harm content", according to the Molly Rose Foundation. Just 2% of reported suicide and self-harm content on Snapchat was removed between January and July last year, according to Snapchat's latest transparency report. There were 289 posts relating to suicide and self-harm that were…
I’m a cybersecurity expert. Here’s why you should be worried about Meta stopping fact-checking
Social media giant Meta has announced it is ending its third-party fact-checking program and replacing it with a community-driven system called "Community Notes," similar to system on Elon Musk's platform, X. Critics argue that this move could lead to the unchecked spread of misinformation. A cybersecurity expert at NordVPN has analysed the dark web to…
Preparing Your Home For Your Baby: What Many Parents To Be Forget
So, you’re going to be bringing home a newborn baby in around 9 months’ time - congratulations! This is an exciting step to take and it’s one of the most life changing events anyone can ever go through. That’s also why it takes so much time and energy to prepare to be a parent; it’s…
Upgrades that Add Value to your Home
When the time comes for you to renovate your home, you need to make sure you make the right choices. If you don’t then you may find that you end up struggling to sell it and that you also don’t end up being able to increase the property value. If you want to do something…
Amazon expands electric vehicle network in UK with record truck order
Amazon has announced a significant expansion of its zero-emission delivery network in the UK, including the largest-ever order of electric heavy-goods vehicles (eHGVs) in the country, the introduction of rail freight transport and the launch of on-foot deliveries in London. These initiatives aim to reduce carbon emissions, alleviate traffic congestion, and improve air quality, aligning…
UK Government Unveils AI Action Plan to Boost Growth and Public Services
UK Prime Minister Sir Keir Starmer on Monday (January 13th, 2025) outlined the government's ambitious plan to leverage artificial intelligence (AI) to rejuvenate public services and drive economic growth. The "AI Opportunities Action Plan" aims to position the UK as an AI superpower, mirroring the ambitions of previous administrations. The plan, backed by £14 billion…
Simple Steps To Creating A Wildlife-Friendly Garden You Can Actually Use
As somebody who values the simple pleasures in life, you’re likely well aware of the benefits a wildlife-friendly garden can bring to both you and the world around you. Introducing wildlife into your outdoor space can provide phenomenal opportunities for reconnecting with nature and seeing sights that other homeowners only dream of. Before you know…
Over Two Thirds of Global Population to Own Digital Wallet by 2029
A new study from Juniper Research - experts in fintech and payments markets - forecasts a 15.3% growth in digital wallet adoption globally by 2029; up from 52.6% in 2024. The research found that adoption will be driven by the increasing ease of acceptance, and the digital wallet’s ability to connect underserved communities to financial…
