Ofcom fines BT £17.5m for 999 call-handling failures

Network disruption affected 14,000 emergency calls in June 2023 and lasted 10.5 hours Law requires networks to take appropriate steps to prepare for potential outages Ofcom finds that BT was not properly prepared to handle the incident Ofcom has today fined BT £17.5 million for being ill-prepared to respond to a catastrophic failure of its emergency…