Tag: AI
AI dominates 80% of top customer experience trends in 2024, data reveals
AI comprises eight out of the ten top trends influencing customer experience in 2024, according to new data. The findings, highlighted by the customer experience experts at CX Network, the global online network for customer service and marketing leaders, were published in CX Network’s Global State of CX 2024 report recently. While AI features several times…
Zoom opens new ‘Experience Center’ in London’s Holborn
At a launch event attended by Tech Digest yesterday, Zoom showed off its flashy new facility in the heart of London's Holborn district. Called the Zoom Experience Center (note the US spelling), it's billed as 'a first-of-its-kind flagship facility that brings the Zoom brand to life.' It follows the company’s opening of the Zoom Engagement…
2 in 5 customers concerned about AI ethics, new report reveals
A new report from customer experience company, CX Network, has revealed that 2 in 5 (43%) of customers are concerned about ethical AI use. 29% of CX professionals record a positive impact on customer loyalty as a result of their use of generative AI, but with customers levelling up their understanding of how AI works…
AI regulators in the UK are under resourced, Tories turn to TikTok to promote National Service
Regulators for artificial intelligence in the UK are "under-resourced" compared to developers of the technology, the Commons science committee chief has warned. Outgoing chairman of the Science, Innovation and Technology Committee, Greg Clark, said he is "worried" by the gap between regulators and the "finance that major developers can command". In a report produced by…
UK Government introduces two codes of practice to enhance AI cybersecurity
UK Government introduces two codes of practice to enhance cybersecurity in AI and software New measures aimed at developers will establish global standard for protecting AI models from hacking, helping businesses innovate and drive economic growth across the nation New figures show cybersecurity sector has grown 13% in last year and is now worth…
UK tech talent could earn 35% more switching to AI role, data reveals
The average UK tech worker could increase salary by around £20,518 (35.8%) by switching to an AI-based role. Employees skilled in Structured Query Learning (SQL) could see a salary increase of £10,736 (18.8%) by switching to Python. Deep Learning is more in demand than Machine Learning, and making the switch could net employees a salary increase of £16,024…
Neuralink implant partly detaches from patient’s brain, terrestrial TV reaching ‘tipping point’
Neuralink’s first attempt at implanting its chip in a human being’s skull hit an unexpected setback after the device began to detach from the patient’s brain, the company revealed on Wednesday. The patient, Noland Arbaugh, underwent surgery in February to attach a Neuralink chip to his brain, but the device’s functionality began to decrease within…
How Tech Companies Using Credit Scoring To Determine Eligibility
In the UK, tech companies are increasingly venturing into the financial sector, offering products like loans, credit cards, and buy-now-pay-later (BNPL) services such as Klarna. A critical component of determining eligibility for these financial products is credit scoring. This system assesses a customer's creditworthiness and risk level, allowing companies to make informed lending decisions. Here's…
High-growth firms expect AI and GenAI to transform industry, claims report
Generative AI (GenAI) and AI will significantly transform industries in the future, according to 81% of global (UK: 75%) respondents to the Dell Technologies Innovation Catalyst Research. This rises to 91% (UK: 88%) for organisations reporting high (+25%) 2023 revenue growth and dips to 75% (UK: 65%) for those reporting low growth (1-5%), flat revenue or decline. Based on responses…
Londoners most concerned over AI’s impact on jobs
Workers across London are more concerned that AI will impact their job than in any other region in the UK. That’s according to the latest Robert Half Jobs Confidence Index (JCI) – an economic confidence tracker produced in partnership with the Centre for Economics and Business Research (Cebr). The latest iteration of the report revealed…
