Tag: British gas
Which? estimates energy and broadband customers lost nearly £300 million to poor customer service in the last year
Which? research has found energy and broadband customers lost an estimated £298m and 27.3 million hours to poor customer service in a year. Which? surveyed more than 4,000 people to uncover how many people had a customer service issue in the year to May 2024 and how poor customer service impacted their finances, time and…
Which? brands Scottish Power worst energy company for customer service
Which? is calling for Scottish Power, Ovo Energy and British Gas to urgently improve their customer service as new analysis finds they are the worst energy suppliers when it comes providing quick and effective responses to customer problems. Over the last six months, thousands of consumers have got in touch with Which? to share their…
British Gas and Osprey Charging partner to accelerate fleet electrification
British Gas has partnered with Osprey Charging, one of the UK’s largest networks of rapid electric vehicle (EV) charging points, to help transition its vehicles to an all-electric fleet. The partnership provides British Gas engineers with direct access to Osprey’s nationwide network of over 300 rapid charging stations throughout the UK. With around 9,000…
Tech Digest daily roundup: Households could save £147 a year switching off ‘vampire devices’
UK households could save an average of £147 per year by switching off so-called vampire devices. Vampire devices are electronics that drain a surprising amount of power even when they are on standby. British Gas research indicates households in the UK are spending £3.16bn annually just for the privilege of leaving vampire devices on standby.…
Consumers pay over the odds for boiler cover, Which? claims
Image: British Gas New Which? research reveals boiler cover is not cost-effective for most consumers and many would be better off paying for repairs and services as needed. With the cost of living and energy bills rising at alarming rates, many will be trying to find ways to save money…
Which? reveals first eco providers as it rates energy firms on sustainability
Good Energy, GEUK and Ecotricity have beaten the biggest energy firms to be named the best providers on sustainability, Which? research reveals, with all three crowned Which?’s first Eco Providers for energy. British Gas, Scottish Power, Bulb and Octopus were the best of the ‘big’ providers on sustainability in Which?’s analysis of more than 40…
Tech Digest daily round up: Meet the robots running Tokyo Olympics
The Olympic Games may be taking place a year late because of the pandemic, but it will still be a chance for host nation Japan to show off its world-class robotics technology. And despite spectators being kept away from the events by Covid restrictions, there will still be a string of robotic participants to help run the Tokyo…
Outfox the Market tops Which? annual energy survey
Outfox the Market has knocked Octopus Energy off the top spot in Which?’s annual energy satisfaction survey, while the traditional industry giants languish at the bottom of the rankings - again. In a year when millions of people have been living under lockdown and racking up substantial gas and electricity bills, finding a good-value energy…
Vauxhall offering ‘free electricity’ to Corsa-e customers
Vauxhall is offering new Corsa-e customers a free Home Charging Unit and 30,000 miles of free electricity for a limited time, in partnership with British Gas. The offer gives access to an exclusive British Gas Dual Fuel Tariff, with Vauxhall crediting each customer’s account to cover the cost of charging…
Brits consult Internet 30 times a week for advice, claims survey
The average Brit will consult the internet 30 times a week for things like cooking advice, TV show queries and DIY tricks. A study of 2,000 UK adults revealed how often the typical person turns to an online search engine or a smart speaker for help – with one in 20 claiming to use it…
