Tag: broadband
Smaller broadband providers outperform giants in Which? survey
A recent survey by Which? has revealed that smaller broadband providers are significantly outperforming the UK's largest companies, including BT, Sky, TalkTalk, and Virgin Media, in terms of customer satisfaction. The consumer watchdog's annual rankings, based on feedback from over 4,000 customers, highlight a clear disparity in service quality. Virgin Media and Now Broadband received…
Gloucester tops UK Broadband Reliability survey, Belfast is bottom
Gloucester Dock Gloucester has emerged as the UK's most reliable city for broadband, with only 8% of residents experiencing outages in the past year, according to a survey by Broadband Genie. In stark contrast, Belfast residents faced the most unreliable service, with 51% reporting outages. The survey, which polled 3,200 people…
Sky announces price hikes, customers urged to explore options
Sky has announced an average 6.2% price increase for its TV and broadband packages, effective April 1, 2025 as it unveils a second-generation Sky Glass TV. In a letter to customers, Sky’s Chief Operating Officer, Devesh Raj, stated that the increase is in line with or lower than other providers and reflects rising costs. However,…
Only 1 in 5 using two-factor authentication, Uswitch research finds
8 in 10 Brits aware of two-factor authentication, but only 22% enable it across all accounts. Over 33,600 people reported online account hacks in the past year, with victims collectively losing £1.4 million. Over 60% of Brits use work laptops for personal tasks, risking malware or phishing attacks that could compromise personal and company data.…
7 in 10 UK home now have access to full fibre
Ofcom has just published its Connected Nations 2024 report, which outlines progress on the availability and take-up of broadband and mobile services in the UK. It finds that nearly seven in 10 (69% or 20.7 million) UK homes now have access to full-fibre broadband, up from 57% (17.1 million) in September 2023. Taking full-fibre and…
Slowest broadband streets in UK revealed in new survey
Greenfields Road in Bishop Auckland is the UK’s slowest street The County Durham road came bottom with average broadband speeds of 0.35Mb - 2,634 times slower than Tynemouth Street, London, which boasts the fastest broadband speeds of 921.76Mb. Turnberry Crescent in Bridge of Don, Aberdeen is Scotland's slowest street; the B4570 in Ponthirwaun is Wales’…
Online Security Habits: Are We Letting Our Guard Down?
70% of Gen Z access sensitive data on public Wi-Fi, making them the most vulnerable to data hacks.. People are still using weak passwords featuring ‘guessable’ information like pet names or birthdays, with 35% admitting to this risky habit. Over 60% of Brits use work laptops for personal tasks, risking malware or phishing attacks that…
UK advertising watchdog cracks down on misleading broadband ads
The UK advertising watchdog has cracked down on marketing campaigns by telecoms companies including BT, EE, Virgin Media and O2 for misleading consumers about price rises added to their bills during their contracts. The Advertising Standards Authority (ASA) has issued a batch of rulings against ads run by BT, its subsidiaries EE and Plusnet, as well as…
Broadband providers need to be clearer about ‘fibre’, claims Ofcom
Consumers must be told clearly about the technology that underpins their broadband service when signing up to a new deal, under new Ofcom guidance for providers that comes into force today. Full-fibre networks are currently being deployed at pace, meaning customers are increasingly able to choose from a range of different network technologies for their…
24 million homes risk having broadband hacked, 85% Brits clueless about WiFi security
24 million UK households could be at risk of broadband hacking, as only 15% of Brits say they are aware of potential security flaws Ten ways that criminals could hack into your router have been identified by cybersecurity experts at NordVPN More than 3,000 Brits were challenged to answer questions about broadband safety as part…
