Tag: broadband
Sky needs to issue ‘end of contract notifications’, claims Ofcom
An initial investigation by telecoms regulator, Ofcom, has today found “reasonable grounds to believe” that Sky UK (Sky TV, Sky Broadband) may have broken consumer protection rules over its apparent refusal to issue end-of-contract notifications to Pay TV customers. The regulator’s End-of-Contract Notifications (ECN) system requires all fixed broadband, mobile, home phone and pay TV providers to…
Rural broadband slower and more expensive than in cities
According to a new study, rural households not only pay more for broadband compared to those in urban locations, they are also more likely to receive slower connection speeds. Research from Broadband Savvy, carried out by One Poll, reveals that those living in rural areas receive speeds that are on average 28% slower and up…
Telecoms companies need to improve customer service, claims Ofcom
Telecoms firms need to go further in tackling customer service problems, despite the support they offered during the pandemic, Ofcom has found. In 2019, the UK’s biggest broadband, phone and pay-TV providers committed to putting fairness at the heart of their businesses and going beyond their legal obligations for how they treat their customers. Ofcom’s review of progress against those commitments has found that many companies have taken steps to provide fairer deals,…
Virgin Media clocks up 2.2Gbs broadband speeds in UK trials
Virgin Media has demonstrated the capabilities of its fibre network by successfully delivering next-generation 2.2Gbps broadband speeds to homes in Southampton and Manchester in real-world trials. The multi-gigabit speeds – around 40 times faster than the local average broadband speeds – have been delivered via Virgin Media’s existing, future-proof cable network using broadband technology known…
Line of Duty tops list of Top 50 most re-watched box sets
Line of Duty, Friends and Only Fools and Horses are among the most re-watched box sets of the last 12 months. The top 50 binge-watched TV series during lockdown also included Peaky Blinders, Game of Thrones and Downton Abbey, according to a study of 2,000 adults. Breaking Bad, Killing Eve and The Crown also proved…
‘Project Gigabit’ to focus high speed broadband on remote areas
More than one million hard to reach homes and businesses will have next-generation gigabit broadband built to them in the first phase of a £5 billion government infrastructure project. Up to 510,000 homes and businesses in Cambridgeshire, Cornwall, Cumbria, Dorset, Durham, Essex, Northumberland, South Tyneside and Tees Valley will be the first to benefit as…
Virgin Media hits download record on Call of Duty: Warzone release day
Virgin Media recorded its biggest data download day ever last week – the same day as the latest Call of Duty: Warzone update was released. Download traffic on Virgin Media’s network reached new record levels on Thursday 25 February as gamers nationwide rushed to download the latest update of Call of Duty: Warzone. Over the course of…
BT’s EE upgrades more than 500 rural areas to 4G
More than 500 areas across the countryside will be upgraded to 4G, providing relief to those living in rural communities who have suffered from poor mobile phone and data coverage. EE's expanded coverage will include Great Britain’s 15 national parks, where the demand for bandwidth surges in the summer due to the high number of…
Slow broadband could knock nearly £50,000 off property, claims survey
Fast internet is one of the top priorities for prospective house buyers. Would-be purchasers would consider slower speeds but only if the property price is reduced by a whopping 19%. With the average house price in the UK now £245,443 (as of October 2020), this means a slow internet connection could wipe £46,634 off the…
Broadband users overpaying by ‘up to £27 a month’, claims research
Compare Fibre has found that millions of households are overpaying for broadband paying as much as £44.99/month for equivalent services on offer at £17.99/month - costing them £648 over a 24-month deal. There are huge variances in speeds too. Virgin offers superfast 350Mbps broadband for £39.99, the same price as Sky charge for a 60Mbps…
