Tag: broadband
BT pledges faster broadband for 700,000 homes and businesses
BT's chief executive Philip Jansen BT has pledged to upgrade 700,000 homes and businesses to faster broadband by summer 2020. The telecoms provider said it plans to boost customer’s average speeds from around 10Mbps to 50Mbps, with improved Wi-Fi to be delivered through upgraded smart hubs, at no extra cost.…
Openreach names 29 new areas targeted for faster broadband
Openreach has named Brighton, Bradford and Norwich among 29 new locations across the UK set to receive faster internet connections from full-fibre broadband The BT-owned firm – which maintains the telephone cables, ducts, cabinets and exchanges around the country – is aiming to reach four million homes and businesses with full fibre by the end…
Broadband firms pledge price cuts over ‘loyalty penalties’
The UK’s biggest broadband companies have committed to cutting prices for out-of-contract and vulnerable customers amid concerns over so-called “loyalty penalties” across the sector. Ofcom said BT, Sky and TalkTalk will allow their out-of-contract customers to get the same deals as new customers when they take out a new contract. Sky will limit the difference…
Full fibre broadband rolled out in schools in rural areas
More than 30 schools in rural areas will receive full fibre broadband as part of a Government effort to improve poor connection speeds in remote locations. The £200 million rollout of full fibre broadband will begin with 20 schools eligible in Cornwall, seven in Northumberland, three in Cumbria and one in Pembrokeshire. “Our decision to…
Broadband speeds up nearly 20% to over 50Mbit/s across UK
Average broadband speeds received by UK households have risen by almost 20% in the last year, Ofcom has reported. The average download speed has passed the 50 Mbit/s mark, rising by 18% in the last year to 54.2 Mbit/s, according to the regulator’s Home Broadband Speeds report. The report, which compares the speeds of different…
Ofcom survey shows TalkTalk is worst for customer service
TalkTalk has been shamed for the quality of its broadband customer service in industry-wide figures released by Ofcom. TalkTalk broadband customers are less likely than average to be satisfied with their service, have more reason to complain and are less likely to have their complaint resolved on first contact, according to the regulator’s annual customer satisfaction…
Openreach on track for 3 million ultrafast broadband premises by 2020
Openreach is on track to give access to ultrafast broadband to three million homes and businesses by the end of next year, the company has announced. It has reached a “milestone” of making the technology available to over one million premises, a year since launching its “full fibre” programme. Engineers have installed around 2.6 million…
How will the new broadband compensation rules work?
Broadband providers have agreed to begin compensating customers automatically when things go wrong with their service. Here is a closer look at how the new scheme breaks down. What has been agreed? From Monday (April 1st 2019), broadband and landline customers who suffer delays to repairs, installations or because of missed engineer appointments will automatically…
Which? survey – Largest broadband providers still failing to impress
Customers of the largest broadband providers are the most likely to be getting a bad deal, a survey suggests. TalkTalk and Sky both achieved a customer score of just 50%, leaving them at the bottom of the Which? ranking. Customers criticised TalkTalk for the quality of its customer service and technical support and failed to…
A glimpse inside Virgin Media’s secret broadband testing home
Virgin Media has built two large life-size houses inside a warehouse located in High Wycombe where it tests its latest broadband technology. Fitted with a spacious living room, a kitchen and bedrooms, the homes are furnished and feature an entire plumbing system, which can impact WiFi connections, to provide a realistic testing environment. Living room…
