Tag: broadband
Ofcom bans ‘surprise’ mid-contract price rises linked to inflation
Telecoms customers must be told upfront in about any price rises their provider includes in their contract, under new consumer protection rules announced today by Ofcom. In recent years, many major UK phone, broadband and pay TV companies have changed their contract terms to include price rises that are linked to future inflation rates. This…
Average UK broadband price hits £30 – but still below global average
As inflation in the UK rises, popular UK broadband providers such as BT, Vodafone and Three have increased their prices for mobile and broadband customers by 7.9% this year. With this in mind, the experts at Independent Advisor Broadband Deals have analysed broadband cost statistics over the last seven years to reveal how the average UK broadband package…
Western Europe, North America priciest regions for broadband, Sudan cheapest
3,405 fixed-line broadband deals in 223 countries were analysed by broadband market experts at Cable.co.uk between 7 September 2023 and 10 November 2023 The UK came in a lowly 96th cheapest in the global table (USD 38.79), around five times the cost of broadband in war-torn Ukraine (USD 7.87) Western Europe as a region was quite expensive generally, with no country in…
Complaints against telecom providers rise by 37% in 1 year
The number of complaints made against telecom providers has increased by more than a third (37%) in a year, according to a freedom of information request filed by Broadband Genie to Ofcom. Ofcom received over 24,800 complaints against telecom providers in 2022, but that rose to 34,000 in 2023. The majority of complaints to Ofcom centred…
Which? calls on Virgin Media to improve customer service
Which? is calling on Virgin Media to urgently improve its customer service as new analysis from the consumer association finds it is the worst broadband firm for customer service. Since late 2023, thousands of consumers have been in touch with Which? to share their experiences of shoddy customer service in sectors including energy, financial services,…
How to beat inflation-busting broadband price rises
Annual broadband price rises will hit households from next week, with some facing more than £100 per year added to their bills Customers who are reaching the end of an 18 or 24-month deal - or who are already out of contract - will have faced up to £240 in price hikes on their broadband alone since…
3 in 4 pensioners unaware of broadband social tariffs, claims study
Over three-quarters of pensioners (78%) are still not aware of broadband social tariffs despite millions potentially being eligible for cheaper deals Two-fifths of pensioners (41%) now say they rely on the internet to communicate with loved ones and a further 39% for entertainment Broadband Genie is calling on providers to increase awareness of social tariffs,…
Broadband customers £53 million worse off following regulations, report claims
New broadband advertising rules are putting over a third of customers (38%) off switching their broadband, costing UK billpayers almost £53 million in savings These rules were introduced by the Advertising Standards Agency because broadband suppliers were found to be misleading customers on mid-contract price rises Broadband Genie is calling on providers and Ofcom…
The Future of Internet Speed: What to Expect in 2024 and Beyond
Once upon a time, in the age of dial-up, even one megabit per second was considered a fast internet speed. Today, that’s barely enough to register on an internet speed test, and the average US internet speed is now a sprightly 171 mbps — many times faster than just a few years ago. Plus, many…
Ofcom investigates Virgin Media over migration from analogue to digital landlines
Ofcom has opened an investigation into Virgin Media’s compliance with its rules while migrating customers from analogue to digital landlines. In a statement it said: "We have been clear that during this process telecoms companies must ensure they identify, protect and support vulnerable customers. We are concerned about Virgin Media’s compliance with our rules requiring providers…
