Tag: broadband
2 in 3 Brits feel broadband providers use baffling jargon like FTTP
More than half (54%) of Brits believe that broadband providers are intentionally keeping them in the dark, hiding behind confusing jargon to squeeze more money out of customers. The research revealed three-quarters of people aged 65 and over (73%) are confused by broadband terminology - the highest of all age groups - compared with 56%…
EE launches new digital platform bundling broadband, gaming and TV offers
EE has announced an ambitious new digital platform for UK consumers based around an ‘EE ID'. It will offer new products, including 1.6GBps broadband connectivity (with work and gaming options) where available as well as priority gaming services. Through the digital platform, customers can access products and services from a wide range of tech companies…
Full-fibre broadband could reach 91% of all UK properties by 2026, claims Ofcom
If all network deployments are realised as planned, the number of UK properties with full-fibre broadband will increase from 15.4 million in May this year to 27 million in May 2026, according to Ofcom’s latest Connected Nations report. Promoting the rollout of high-speed networks is a top priority for Ofcom. Its regulation promotes competition and…
Canterbury is worst UK city for broadband speeds, claims report
Canterbury Cathedral. Historic Canterbury has won the wooden spoon for the city with the most sluggish internet in the first annual Broadband Genie Speed Index Analysis of more than 250,000 speed tests saw the quiet Highlands village of Halkirk named the slowest part of the UK, recording an average speed of…
Latest home broadband speed increases to 69 Mb/s, claims Ofcom report
Telecoms regulator Ofcom has published its latest research into the performance of home broadband services in the UK. Its findings are obtained by measuring the performance delivered to customers’ routers, and data provided by the UK’s four largest broadband providers. Its research shows that average download speeds for home broadband have continued to increase. The…
UK ranks 15th globally in ‘digital quality of life’ index, says report
Surfshark’s 5th annual Digital Quality of Life Index (DQL) ranks the United Kingdom 15th in the world, dropping by six places from last year. Out of the Index’s 5 pillars, the United Kingdom performed best in e-government, claiming 8th place, while facing challenges in internet quality, ranking 32nd. The nation ranks 13th in e-infrastructure, 22nd…
Octopus to buy Shell Energy including broadband service
Octopus has announced it will buy Shell's household energy business in the UK and Germany. Octopus Energy said that it will take over providing energy for 1.4 million homes as well as broadband services for 500,000 customers. Shell's customers are advised to "sit tight for now" as the deal is not expected to be completed…
Which? demands Ofcom investigates Virgin Media contracts
Which? has asked Ofcom to urgently investigate concerns that Virgin Media could potentially be breaking the law by giving itself sweeping powers to hike customer broadband bills. The consumer association believes Virgin Media’s terms for customers are an attempt by the firm to “have its cake and eat it” by applying aggressive inflation-linked annual mid-contract…
UK in 34th place in broadband league table
Analysis of around 1.3 billion broadband speed tests worldwide has revealed that the UK sits in 34th place, with an average speed of 93.63Mbps. The research was designed and compiled by Cable.co.uk, and the data gathered by M-Lab. Measurement Lab is led by teams based at Code for Science & Society, Google Inc and supported by partners around…
Ofcom investigates Virgin Media over contract terminations
Ofcom has opened an investigation into Virgin Media following complaints from customers that the company is making it difficult for them to cancel their services. Ofcom is concerned about the number of complaints it has received from Virgin Media customers who have tried to leave, but said the company had made it difficult. Some struggled to…
