Tag: broadband
Rural Northumberland to get ‘Gigabit Broadband’
UK Government awards £7.3 million contract to upgrade broadband for more than 3,750 hard-to-reach North Northumberland premises GoFibre to build gigabit-capable connections more than twenty times faster than ‘superfast’ Made possible via Project Gigabit, the government’s £5 billion plan to boost broadband across the UK More than 3,750 rural premises in North Northumberland will…
Shell Energy generated highest level of broadband complaints, says Ofcom
Shell Energy continues to generate the most broadband and landline complaints, according to the latest data published by Ofcom. While overall complaint volumes during this quarter were broadly in line with the previous three months, the number of complaints received about Shell Energy are three times higher than the industry average. Meanwhile, Sky continues to…
Tech Digest daily roundup: Nearly 1 million Brits have cancelled streaming services this year
Almost 1m British households have given up on the streaming revolution so far this year, as the cost of living crisis forces increasingly budget-conscious consumers to stop taking services such as Netflix, Amazon Prime Video and Disney+. The premiere of two of the most-hyped and expensive shows of all time – the $650m (£580m) productions of Rings of…
Full-fibre broadband reaches 11 million homes, reports Ofcom
Full-fibre broadband reaches 11 million UK households – up from 7 million a year ago As more small and medium-sized businesses shift towards hybrid working, better broadband becomes a priority The roll-out of full-fibre broadband continues apace, as the number of UK homes with access to it jumps by more than 50% in a year,…
Broadband outages cost UK economy £1.3 billion
Broadband outages hitting UK’s home workers have cost the economy £1.3 billion over the past year, according to the annual outages report from Uswitch.com, the comparison and switching service. Nearly 11 million consumers were affected by an internet outage that left them offline for three hours or more in the last 12 months with those working…
Millions missing out on £250 a year broadband saving, claims Which?
Millions could be missing £250 a year saving as many broadband providers are failing to promote social tariffs, Which? research has found. Millions of the most financially vulnerable could be missing out on hundreds of pounds a year because many providers are not advertising cheaper social tariffs on their social media regularly or when customers…
2 in 3 UK households can get gigabit broadband, claims Ofcom
UK households looking to get faster home broadband have received a welcome boost, with new Ofcom figures revealing two-thirds of homes can now sign up to gigabit broadband. Gigabit broadband is the fastest home broadband available and offers speeds of at least 1 Gigabit per second (Gbit/s) – allowing you to download a movie in HD…
Broadband customer service ‘hit and miss’ – Ofcom
Customers are experiencing hit-and-miss levels of customer service from major telecoms providers, Ofcom has found, as the regulator shines a light on how providers perform and compare. Its report on service standards across the telecoms industry covers 2021, including the continued impact of the Covid-19 pandemic. Overall, customer satisfaction levels remain high (mobile: 91%, broadband: 83%,…
Research reveals which consumer items are cheapest per use
A study of 2,000 adults has revealed just how much people spend on various items and everyday ‘essentials’ compared to how often they are used in order to work out the cost of each use, as the nation feels the pinch of the rising cost of living. Based on an average monthly cost of £48.30…
End-of-contract notices drive better broadband deals, claims Ofcom
More people are taking out new contracts and securing better deals with their broadband provider after being reminded their contract is up, according to new Ofcom research. In February 2020, Ofcom introduced rules requiring phone, broadband and pay-TV providers to warn customers when their current contract is ending, and what they could save by signing up to a new deal.…
