Tag: Broadband Genie
Virgin Media down again – no e-mail access
If you're trying to access your Virgin Media emails this morning and failing you are definitely not alone. The popular Internet Service Provider appears to be having some serious issues with users unable to access their private messages. The irritating gremlins appear to have begun last night and are still ongoing hours later, writes The…
Over half of low-income households in dark about bargain broadband
More than half of low-income households are in the dark about bargain broadband deals that could save them around £200 a year, with just 5% of eligible households havings signed up to a discounted package so far. These special offers, known as social tariffs, are available to an estimated 4.3 million households that receive one of…
Fall in broadband switching could be costing UK bill payers extra £98 million
Experts fear broadband customers are paying £98 million more for their home broadband in 2021. Research into Google Trends data, from comparison site BroadbandGenie.co.uk, suggests as many as 1.7 million more people could now be paying higher out-of-contract prices as a result of a dramatic decline in broadband switches. Broadband deals are sold with discounts…
Social media analysis reveals Britain’s broadband stress levels
Brits are not shy of taking to social media to vent their frustrations, and it would appear that angry broadband customers are no exception. Examining the 305,568 tweets aimed at the UK's major broadband providers, comparison site Broadband Genie used TensiStrength tool to assign a stress score from 1 (not stressed) to 5 (very high stress).…
Broadband Genie names Hyperoptic fastest UK broadband provider
Hyperoptic has been named the fastest broadband provider in the UK in the annual Broadband Genie home broadband awards. Broadband Genie analysis of 91,000 speed tests carried out in 2019 found Hyperoptic had an average download speed of 211Mbps and an average upload speed of 166Mbps. However, Hyperoptic wasn’t the only ISP to be recognised…
Ofcom introduces performance scorecards for broadband
Want to know how a broadband provider is doing? Ofcom is just one of the regulators that has partnered with the UK Regulations Network (UKRN) to publish new scorecards intended to help customers. These will allow consumers to compare providers by overall satisfaction as well as complaints to Ofcom and Net Promoter Score (NPS)…
10Mb broadband? We should have a right to 50Mb speeds, survey finds
Less than one third of people (27%) think the broadband Universal Service Obligation (USO) of 10Mbps+ is an acceptable target, according to a recent survey by Broadband Genie. The majority (63%) of respondents argued that the broadband USO target is far too slow, stating speeds of 30Mbps and above as a realistic target. One…
Mobile broadband depressingly slow, claim Broadband Genie
Carried out throughout 2009, 65% of tested connections averaged speeds below 1mb, with only 16 out of the 3,600 achieving speeds above 3mb, a mere 0.5%. This is despite claims from providers such as Vodafone claiming speeds of over 7mb.
