Tag: call centre
Zoom opens new ‘Experience Center’ in London’s Holborn
At a launch event attended by Tech Digest yesterday, Zoom showed off its flashy new facility in the heart of London's Holborn district. Called the Zoom Experience Center (note the US spelling), it's billed as 'a first-of-its-kind flagship facility that brings the Zoom brand to life.' It follows the company’s opening of the Zoom Engagement…
Tech Digest daily roundup: Technology changes call centre accents
A Silicon Valley start-up has developed technology that can change the accents of call centre workers in real time. The company, Sanas, has told the BBC that its technology could overcome accent-based prejudice and reduce racist abuse faced by staff. But some critics have called it a move in the wrong direction and say language…
Talk Talk meets business needs without them having to purchase expensive technology
Sponsored post Many small and medium sized businesses find themselves in a tricky situation today. They need to expand their IT and communications offerings, but don't have the technical staff or the expertise to achieve this.One reason for this is…
INTERNET DOWN! INTERNET DOWN! Boredom reaches CRISIS LEVEL in India and Middle East as cable damage downs 70% of web
Following damage to an undersea cable, large chunks of India and the Middle East were left without internet access yesterday.
Imagine that happening here. Just imagine. Now stop imagining it, or you’ll end up having nightmares about being forced to start spending the evenings watching TV and talking to your partner again.
The cabling concerned is officially called SEA-ME-WE 4, which is a 17,400 mile long fibre-optic…
