Tag: Citizens Advice
Broadband customers demand end to long-term contracts
Two in five broadband customers (40%) want to get their internet without being tied into a fixed contract, while just one in ten (9%) back the standard 18-month deals Despite the call for flexibility, over a quarter of the deals on the market are two-year contracts, with 12-month offers only accounting for one in ten…
One million in UK lose broadband access as cost-of-living crisis bites
A million people disconnected their broadband in the last year because they couldn’t afford it. People on Universal Credit were more than six times as likely to have disconnected compared to people not claiming Universal Credit. People on Universal Credit would have been eligible for discounted broadband social tariffs, but there are still big…
Tech Digest daily roundup: BT to slash workforce, replace with AI
BT has revealed plans to significantly reduce the number of people working for the telecoms group as part of efforts to cut costs and bolster profitability, with artificial intelligence (AI) due to replace thousands of roles. While outlining annual results, the company said it saw its "total labour resource" being reduced from 130,000 to between…
1 in 6 struggling to afford broadband, claims Citizens Advice
More than one in six people are struggling to afford their broadband during the third lockdown, Citizens Advice has found. This comes at a time when people are more reliant on broadband to work, teach their children and order essentials. Citizens Advice found that during the first lockdown, certain groups, including people with children, disabled…
NCSC launches ad campaign to tackle Festive raud
Shoppers buying Christmas presents online have been urged to follow a new cyber safety campaign to avoid 'festive fraud' after callous criminals swindled an average of £775 from each victim over the same period last year. The National Cyber Security Centre (NCSC) – a part of GCHQ – today launched a major government advertising campaign…
Facebook launches scam ad initiative, prompted by Martin Lewis
The Citizens Advice Scams Action team will review reports submitted in the UK (Facebook/PA) Fresh efforts to tackle scam ads across Facebook are set to be introduced in the UK today, following action from MoneySavingExpert's Martin Lewis. A specially trained team has been tasked with investigating alerts raised by the…
Facebook’s Top 6 most controversial moments in its 15-year history
Facebook first launched on February 4, 2004 as a social network known as TheFacebook, initially aimed at students at Harvard College. Since then it has expanded rapidly, attracting a large number of high-profile controversies along the way. Despite this controversy, the social networking giant has gone from strength to strength financially, reporting strong results in its…
Majority of mobile phone customers on SIM only plans overpaying for data
The majority of mobile customers on SIM-only deals are overpaying for unused data at a total cost of £800 million a year, a consumer group has warned. A survey for Citizens Advice suggests that 71% of mobile customers with a SIM-only plan – or 12 million people – are overpaying for data they do not…
Top 7 tips on how to avoid paying too much for your mobile phone data
Citizens Advice has found most mobile phone customers are overpaying for data they do not use. You can see the full story here. Here are some tips on how you can avoid paying too much for data... The first place to start is by checking your data usage against your monthly allowance. This should be…
Citizens Advice warns of Black Friday rip offs
Citizens Advice has warned buyers to beware of online marketplaces on Black Friday as thousands report being ripped off. More than 13,000 problems with purchases on online marketplaces were reported to the charity’s consumer service last year, it said. Recent polling suggests three-quarters (76%) of UK adults now use online marketplaces, which are websites where…
