Tag: consumer survey
Virgin Mobile tops JD Power Survey, while big names slip below average
In the tenth JD Power Survey, Virgin Mobile was named as the best mobile operator for customer satisfaction in both the contract and pre-pay polls.
Performance is measured in six categories: image, offerings/promotions, call quality/coverage, cost, handset, and customer service.
Brightview slams BBC Watchdog's broadband survey
A couple of weeks ago the BBC's consumer affairs programme, Watchdog, revealed the results of a broadband consumer satisfaction survey based on five key factors: customer service, ease of set-up, cancellation, value for money, and reliability of service. The top…
