Tag: customer experience
AI dominates 80% of top customer experience trends in 2024, data reveals
AI comprises eight out of the ten top trends influencing customer experience in 2024, according to new data. The findings, highlighted by the customer experience experts at CX Network, the global online network for customer service and marketing leaders, were published in CX Network’s Global State of CX 2024 report recently. While AI features several times…
How to Use Digital Transformation to Optimize Customer Experience
The past few years significantly accelerated society into the digital era in which we find ourselves. More and more companies, organizations, and businesses are turning to virtual operations either in part, or in whole. Beyond that, the consumer base shows a higher percentage of digital natives entering the market every single year. This indicates that…
