Tag: Customer Service
Poor customer service costing UK businesses £7.3 billion per month
A new report by The Institute of Customer Service (ICS) reveals a significant disconnect between customer expectations and the reality of service delivery in the UK. The UKCSI finds that […]
Ofcom reveals best and worst telecoms customer service
Customers can today find out which phone and broadband providers take the longest to answer their calls, as Ofcom publishes its latest report into customer service levels across the telecoms industry. […]
How to Choose the Best Sports Betting App
Figure 1 Betting apps are far more convenient When sports betting firms went online it was a moment that revolutionized the industry. Suddenly the demographics for gambling became so much […]
Calls not answered and annoying hold music among customer phone gripes
A new survey shows that companies not answering their phones, messages not being passed on, phone numbers not listed on websites, and annoying ‘on hold’ music continue to drive people around […]
Ways a Customer Complaint Can Benefit Your Business
Introduction Complaints can be frustrating and discouraging for anyone. Every business – from large corporations down to small businesses will face a customer complaint pretty regularly. How you react to […]
Broadband customer service has improved, claims survey
Broadband customers have reported year-on-year improvements in customer service, value for money and service speeds, according to a survey of almost 20,000 consumers by Uswitch.com, the comparison and switching service. The […]
Telecoms companies urged to improve customer service: where to start?
For a long time, companies in the telecoms industry have been criticized for low transparency, unfair prices and bad customer support. Large companies are dominating the market share, which means […]
Is Apple losing its magic? Customer satisfaction drops below… Microsoft!
Surprising news out of the Wall Street Journal this morning, as according to research carried out by Forrester Research, Apple's customers are less happy than those of mobile rivals Samsung and Sony, but even stodgy old Microsoft too. The survey…
Red Alert 3 suggests customers fix incorrect CD key issue by "guessing"
Aww, bless you EA. This is very sweet. There’s been an issue where “a small number” of copies of Red Alert 3 have been shipped without a full CD key to allow installation of the game. The copies in question have a 19-digit key, rather than a 20-digit one, due to a misprint. So what’s EA’s solution? Guess it:
“There is currently a work around that may allow you to bypass this issue. Since you have the first 19 characters of the code already, you can basically try “guessing” the last character. To do this, simply enter your existing code, and then for the last character, try the letters A-Z, and then the numbers 0-9. You should eventually get the right combination, and be able to play the game.”
If picking letters randomly doesn’t work, then EA provides a phone number to be supplied with a new CD key. Wonderful!
EA Support Page (via Kotaku)
Related posts: SPORESUIT: EA sued over Spore DRM | Look out Scrabulous – EA and Hasbro to launch legit Facebook Scrabble in North America
