Tag: ee
EE becomes latest operator to charge for EU roaming
EE has become the latest mobile operator to announce that it will charge new UK customers extra to use their mobile phones in the EU, following a similar announcement from rival O2 yesterday. It will charge new customers or those upgrading after July 7th £2 a day when they use their phones in 47 European…
Telecoms companies need to improve customer service, claims Ofcom
Telecoms firms need to go further in tackling customer service problems, despite the support they offered during the pandemic, Ofcom has found. In 2019, the UK’s biggest broadband, phone and pay-TV providers committed to putting fairness at the heart of their businesses and going beyond their legal obligations for how they treat their customers. Ofcom’s review of progress against those commitments has found that many companies have taken steps to provide fairer deals,…
1 in 5 turn to mobile gaming for first time during lockdown
Millions of adults have turned to their mobile phone for gaming for the first time over the past year – with the garden shed among one of the top locations. A study of 1,500 smartphone owners found the number of ‘mobile gamers’ – people who play video games on mobile phones – has seen a…
Noel Clarke stars in EE Film Story ahead of BAFTAs
Ahead of the 2021 EE British Academy Film Awards weekend on Saturday 10 and Sunday 11 April, title sponsor EE has debuted its latest EE Film Story, starring actor, director, writer and producer, Noel Clarke. The short film is screened online just days before voting for the much-anticipated EE Rising Star Award - won by…
Green Planet AR app makes hologram of Sir David Attenborough
Inspired by the upcoming BBC series The Green Planet comes a new augmented reality app featuring Sir David Attenborough, which will showcase everything 5G has to offer. BBC Studios, 5G mobile network operator EE, Royal Botanic Gardens, Kew, Talesmith and Dimension Studios have announced The Green Planet 5G AR Consortium, led by the immersive content studio…
Online providers respond to national lockdown with price hikes
Broadband providers and online streaming services, such as Netflix, are responding to a national lockdown across the UK by putting their prices up and taking advantage of a captive market. Yesterday Virgin Media announced forthcoming price increases for its broadband, TV and phone services. The average rise would be 4%, it said. That is 13…
Half would rather buy new phone than wait for repairs, claims EE
Half of Brits would rather buy a new phone than be without their device while it’s being repaired, according to research from mobile phone network EE. Furthermore, according to RootMetrics, EE leads the 5G deployment race, registering fast speeds in 16 major UK cities. And the company’s study has shown how Brits highly value phones…
Ericsson announces BT/EE 5G partnership
Ericsson will be a key BT partner for 5G deployment in London, Edinburgh, Belfast and Cardiff and other major cities, managing around 50 percent of its total 5G traffic Ericsson will also modernize BT’s existing 2G and 4G Radio Access Network (RAN) infrastructure enhancing customer experience and network performance for BT and EE customers This…
Giffgaff top performing ‘lockdown’ mobile network
According to business consultancy Yonder, Giffgaff was the top-performing mobile network, followed by Tesco Mobile, for meeting customer needs during lockdown. Giffgaff was named by Yonder as the fourth-best performing business across all sectors under lockdown, behind Netflix, Amazon and Amazon Prime. Tesco Mobile followed closely in fifth and O2 was eighth out of 65…
EE leads in 5G deployment, claims Root Metrics
RootMetrics has released its first full UK report into 5G network performance, showing EE leading the 5G deployment race, but with notable wins for Three and Vodafone. While the pandemic and lockdown have knocked the telecoms industry sideways, operators have not let up in progressing 5G rollouts. Based on the scientific testing, EE has built…
