Tag: Hyperoptic
Broadband, TV, mobile switchers could make annual savings £235, Which? reveals
Broadband, TV and mobile customers could save up to £235 a year by switching deals, Which? research has revealed. The consumer association surveyed more than 5,000 customers whose broadband, combined broadband and TV or mobile phone contract had ended in the past 12 months, asking if they had switched or haggled, and how much they…
UK advertising watchdog cracks down on misleading broadband ads
The UK advertising watchdog has cracked down on marketing campaigns by telecoms companies including BT, EE, Virgin Media and O2 for misleading consumers about price rises added to their bills during their contracts. The Advertising Standards Authority (ASA) has issued a batch of rulings against ads run by BT, its subsidiaries EE and Plusnet, as well as…
How to beat inflation-busting broadband price rises
Annual broadband price rises will hit households from next week, with some facing more than £100 per year added to their bills Customers who are reaching the end of an 18 or 24-month deal - or who are already out of contract - will have faced up to £240 in price hikes on their broadband alone since…
Broadband customers demand end to long-term contracts
Two in five broadband customers (40%) want to get their internet without being tied into a fixed contract, while just one in ten (9%) back the standard 18-month deals Despite the call for flexibility, over a quarter of the deals on the market are two-year contracts, with 12-month offers only accounting for one in ten…
TalkTalk rated worst major broadband provider by Which?
TalkTalk has been rated the worst major broadband provider in Which?’s annual satisfaction survey, which saw the ‘Big Four’ losing out to smaller firms such as Zen which hasn't hiked customer bills midway through contracts. The consumer champion’s annual survey of almost 4,000 broadband customers found that despite the biggest firms being on the verge…
Research reveals which consumer items are cheapest per use
A study of 2,000 adults has revealed just how much people spend on various items and everyday ‘essentials’ compared to how often they are used in order to work out the cost of each use, as the nation feels the pinch of the rising cost of living. Based on an average monthly cost of £48.30…
Ofcom introduces ‘One Touch Switching’ for broadband customers
Broadband and landline customers should find it easier than ever to change provider and secure a better deal, under a new ‘One Touch Switch’ process announced today by Ofcom. The change means all home broadband users – including cable and full fibre customers – will only have to contact their new company to switch, with no…
Social media analysis reveals Britain’s broadband stress levels
Brits are not shy of taking to social media to vent their frustrations, and it would appear that angry broadband customers are no exception. Examining the 305,568 tweets aimed at the UK's major broadband providers, comparison site Broadband Genie used TensiStrength tool to assign a stress score from 1 (not stressed) to 5 (very high stress).…
Brits to spend hours on Christmas Day immersed in tech
Brits will spend at least an hour of their Christmas day scrolling through websites, two hours watching TV and an hour playing on games consoles. A study of 2,000 adults found a quarter will share their festive celebrations on social media as they happen. In comparison, around 91 minutes is spent cooking with 46 minutes…
1Gbps broadband hits London with Hyperoptic
London gets its first 1Gbps broadband service today courtesy of Hyperoptic. While limited to the small community based in Prices Court in Wandsworth, it's the first time Brits have had access to such a fast web connection. And it's a…
