Tag: ICS
Poor customer service costing UK businesses £7.3 billion per month
A new report by The Institute of Customer Service (ICS) reveals a significant disconnect between customer expectations and the reality of service delivery in the UK. The UKCSI finds that 64% of employees surveyed indicated that they spend part of their time resolving issues caused by service failings, spending an average of 4 days per…
HTC Primo: Android Beats on a budget?
An exciting new HTC handset has leaked ahead of Mobile World Congress 2012, offering Beats Audio in an Android smartphone, presumably for those on a budget. The HTC Primo is the leaked mobile in question, running Android version 4.0 (Ice…
