Tag: OFCOM
NOW Broadband is most complained about broadband provider
Once again Now Broadand generated the most fixed broadband complaints while EE was the most complained about landline provider, according to latest Ofcom figures. As the UK’s communications regulator, Ofcom receives complaints from customers about their landline, fixed broadband, pay-monthly mobile and pay-TV services. To better understand the reasons for dissatisfaction among residential customers in…
Broadband, TV, mobile switchers could make annual savings £235, Which? reveals
Broadband, TV and mobile customers could save up to £235 a year by switching deals, Which? research has revealed. The consumer association surveyed more than 5,000 customers whose broadband, combined broadband and TV or mobile phone contract had ended in the past 12 months, asking if they had switched or haggled, and how much they…
Social media faces tough sanctions under new Ofcom measures, US introduces ‘click to cancel’ rights
Social media companies will face punishments for failing to keep children safe on their platforms, communications watchdog Ofcom has warned. Services like Facebook, Instagram and Whatsapp could face fines from the regulator if they do not comply with the new Online Safety Act - which comes into force early next year - Ofcom chief executive Dame…
Recycled phone numbers leaving users exposed to hacking, Which? warns
Mobile phone users could be at risk of hacking, nuisance calls and messages or having their phone cut off due to little-known rules around recycling of old phone numbers, Which? warns. The consumer watchdog has uncovered that there are risks posed by existing phone numbers that get reused by other consumers – from social media…
Ofcom rules on roaming charge alerts for UK holidaymakers
UK mobile customers will be better protected against unexpected roaming charges while using their phone abroad and at home under new rules that come into force today, claims Ofcom. Following the UK’s exit from the European Union, the EU's ‘roam like at home’ rules – as well as UK law requiring mobile operators to alert customers…
Ofcom introduces ‘one touch’ broadband switching
Broadband and landline customers can now switch network under a new ‘one touch’ process, where they only have to contact their new provider. Since 2015, people have been able to switch between phone and broadband providers on Openreach’s network – such as BT and Sky – by following a process where their new provider manages…
File downloads take longer on O2 than other networks, Ofcom finds
File downloads take longer on O2 over 4G and 5G than on the other mobile networks, according to new Ofcom research published today. Ofcom’s latest ‘Mobile Matters’ research report puts people’s experiences of using mobile networks across the UK under the microscope, based on crowdsourced data collected between October 2023 and March 2024. Its analysis shows…
97% of UK homes could have gigabit broadband by 2027, Ofcom claims
More than 97% of UK homes could have access to gigabit-capable broadband by 2027, if communications providers deploy their networks as planned, according to new data published by Ofcom today. Since 2018, availability of full-fibre broadband in the UK has increased from 6% to more than 60%, and average speeds and data use have doubled. If providers’…
Canterbury fails: Kent city is UK’s worst for broadband again
Canterbury has won the wooden spoon for the UK’s slowest city for broadband for the second consecutive year in Broadband Genie’s Slickest Cities index Lichfield has the crown of UK’s slickest city, with a weighted broadband speed of 359Mb London is placed a mediocre 38th, with residents receiving broadband speeds of 57Mb Canterbury has been…
TalkTalk confirms end of mid-contract price rises
TalkTalk has confirmed that it will be introducing a major pricing shake-up later this month. The telecoms provider has confirmed that it will be making changes to its mid-contract price rises in line with Ofcom's new rules. From the middle of August, TalkTalk will be moving away from inflation-based mid-contract price rises and instead will…
