Tag: OFCOM
Ofcom proposes ‘one touch’ broadband switching
Residential broadband and home phone customers would benefit from quicker, simpler and more reliable switching, under Ofcom's plans to introduce a new ‘one touch’ process. Following an Ofcom rule change in 2015, customers switching between providers such as BT, Sky and TalkTalk on Openreach’s copper network can already follow a process where their new provider…
1 in 6 struggling to afford broadband, claims Citizens Advice
More than one in six people are struggling to afford their broadband during the third lockdown, Citizens Advice has found. This comes at a time when people are more reliant on broadband to work, teach their children and order essentials. Citizens Advice found that during the first lockdown, certain groups, including people with children, disabled…
BT faces lawsuit for ‘landline overcharging’
BT is facing a class-action lawsuit over claims it failed to compensate elderly customers who were overcharged for landlines for years, reports The BBC. The £600 million case has been brought by Justin Le Patourel, a founder of consumer group Collective Action on Landlines (CALL) who was also a telecoms consultant working for Ofcom for 13…
Mobile firms banned from selling locked handsets
Mobile phone companies will be banned from selling locked handsets, under a range of new rules from Ofcom designed to make switching suppliers even simpler. Some companies – including BT/EE, Tesco Mobile and Vodafone – still sell mobile phones that cannot be used on other networks unless they are unlocked, a potentially complicated process which…
1 in 3 mobile customers still being ripped off, claims Which?
Consumer watchdog Which? is calling for an end to the £182 million mobile phone overpayments rip-off, as it reveals one in three ‘bundled’ customers are still being charged the full price of their contract EVEN AFTER paying off the cost of their handset - leaving some potentially overpaying by more than £400 a year. Last…
Broadband customers to save £270 million following Ofcom review
Broadband customers who are out of contract are set to benefit from a package of pricing changes and commitments from their providers, following a review by telecoms regulator Ofcom. The broadband market offers customers a wide range of choice, with different deals on offer to suit different needs. But Ofcom is concerned that many customers…
Brits spending quarter of day online, claims Ofcom
Ofcom data today finds that Brits are now spending more than a quarter of their days online with services such as Zoom seeing incredible growth. The broadband team at Uswitch has analysed Google search data for 20 apps between 1st April and 31st May to reveal the nations most-used online services contributing to this unprecedented growth reported…
Ofcom report reveals increasing online concerns
More parents than ever feel their children’s online use now carries more risks than benefits, according to the latest Ofcom report into children’s media and online lives. Parents and carers are becoming more likely to trust their children with greater digital independence at a younger age. But far fewer believe the benefits of their child…
Ofcom introduces performance scorecards for broadband
Want to know how a broadband provider is doing? Ofcom is just one of the regulators that has partnered with the UK Regulations Network (UKRN) to publish new scorecards intended to help customers. These will allow consumers to compare providers by overall satisfaction as well as complaints to Ofcom and Net Promoter Score (NPS)…
Ofcom plans to ban selling of locked handsets
Mobile phone companies will be banned from selling 'locked' handsets, under a range of new plans from Ofcom to make switching even simpler. Companies including BT/EE, Tesco Mobile and Vodafone still sell mobile phones that cannot be used on other networks unless they are unlocked, which can cost around £10. Ofcom research has found that more…
