Tag: OFCOM
Ofcom rules promise greater protection from unexpected roaming charges
UK mobile customers will be better protected against unexpected roaming charges while using their phone abroad, under new rules just announced by telecoms regulator Ofcom. Following the UK’s exit from the European Union, EU ‘roam like at home’ rules – and UK law requiring mobile operators to alert customers of roaming charges when they start…
Ofcom investigates Virgin Media over migration from analogue to digital landlines
Ofcom has opened an investigation into Virgin Media’s compliance with its rules while migrating customers from analogue to digital landlines. In a statement it said: "We have been clear that during this process telecoms companies must ensure they identify, protect and support vulnerable customers. We are concerned about Virgin Media’s compliance with our rules requiring providers…
Ofcom proposing further action to tackle ‘spoofing’
Ofcom is today proposing to strengthen its guidance on how phone companies should identify and block calls from abroad that falsely use UK numbers, known as spoofing. A common tactic used by criminals to defraud victims is to imitate – or ‘spoof’ – the phone numbers of legitimate organisations, like banks and Government departments. Fraudsters based abroad…
Virgin Media most complained about telco provider, Ofcom reveals
Today Ofcom has published the latest figures for complaints it has received about the UK’s main landline, broadband, mobile and pay-TV providers. The figures cover the period from July to September last year, during which time it saw a slight rise in complaints. Complaints about landline, broadband and pay-TV services all increased, while mobile complaints…
Palworld sells 5m copies in 3 days, Apple Vision Pro pre-sales exceed expectations
The makers of an online multiplayer game dubbed "Pokémon with guns" say it's sold five million copies in three days. Palworld, from Japanese company Pocketpair, has been an overnight success since it launched on Friday. But its surprising popularity meant players struggled to log on at times due to server crashes. The game's also been…
Gamers at risk from hearing loss, Apple overtakes Samsung as top smartphone seller
Gamers could be at risk of irreversible hearing loss and tinnitus, according to new research. A review of worldwide studies involving more than 50,000 people concluded that sound levels are often close to or exceed safe limits. The risk is exacerbated by people typically gaming for long periods of time while impulse noises - such…
TikTok gives special status to celebs, NASA streams cat video from space!
TikTok has given special status to certain high-profile accounts, with moderators in Europe encouraged to be more lenient with content posted by people including Russell Brand, according to internal messages seen by the Guardian. The demand to be less stringent has also been underlined in meetings with moderators, the Guardian has been told. Documents suggest that…
Full-fibre broadband now available to 17 million UK homes, claims Ofcom
Ofcom today publishes its Connected Nations report, which details the availability of broadband and mobile services in the UK, including the rollout of full-fibre and 5G. Full-fibre broadband is available to more than 17 million homes across the UK, which equates to 57% of homes and is an increase on last year’s 42%. For the first…
Broadband providers need to be clearer about ‘fibre’, says Ofcom
Ofcom is issuing new guidance to broadband providers to ensure consumers are given clear information about their service when signing up to a new deal. Under the guidance, broadband firms must now tell consumers about the network that underpins their broadband service and must only use terms that are clear and unambiguous. To date, the term…
Ofcom says mid-contract price rises need to be clearer
Mobile and broadband customers must be told upfront about any mobile price rises when signing a new contract, under new consumer protection plans set out today by Ofcom. With most major phone, broadband and pay TV companies now including mid-contract price rises linked to uncertain future inflation, Ofcom is concerned that customers’ contracts do not…
