Tag: OFCOM
Ofcom fines BT £17.5m for 999 call-handling failures
Network disruption affected 14,000 emergency calls in June 2023 and lasted 10.5 hours Law requires networks to take appropriate steps to prepare for potential outages Ofcom finds that BT was […]
Ofcom bans ‘surprise’ mid-contract price rises linked to inflation
Telecoms customers must be told upfront in about any price rises their provider includes in their contract, under new consumer protection rules announced today by Ofcom. In recent years, many […]
Social media sites face tougher age checks under new Ofcom rules
Ofcom has warned social media sites they could be banned for under-18s completely if they fail to comply with new online safety rules. The media regulator has published a children’s […]
Ofcom investigates OnlyFans age verification process
Ofcom has today opened an investigation into whether OnlyFans is doing enough to prevent children from accessing pornography on its site. Under existing regulations that pre-date the UK’s new Online […]
1 in 4 Kids Under 7 have their own smartphone, claims Ofcom study
Infant school children are increasingly online and given more digital independence by parents, according to Ofcom’s annual study of children’s relationship with the media and online worlds. Around a quarter of […]
1 in 4 Under 7s have smartphone, thousands of Tesla Cybertrucks recalled
A quarter of children under seven have their own smartphone, new figures reveal, with some as young as three owning the devices. Research from technology regulator Ofcom found a sharp […]
Ofcom rules promise greater protection from unexpected roaming charges
UK mobile customers will be better protected against unexpected roaming charges while using their phone abroad, under new rules just announced by telecoms regulator Ofcom. Following the UK’s exit from […]
Ofcom investigates Virgin Media over migration from analogue to digital landlines
Ofcom has opened an investigation into Virgin Media’s compliance with its rules while migrating customers from analogue to digital landlines. In a statement it said: “We have been clear that during […]
Ofcom proposing further action to tackle ‘spoofing’
Ofcom is today proposing to strengthen its guidance on how phone companies should identify and block calls from abroad that falsely use UK numbers, known as spoofing. A common tactic used by […]
Virgin Media most complained about telco provider, Ofcom reveals
Today Ofcom has published the latest figures for complaints it has received about the UK’s main landline, broadband, mobile and pay-TV providers. The figures cover the period from July to […]
