Tag: OFCOM
Latest home broadband speed increases to 69 Mb/s, claims Ofcom report
Telecoms regulator Ofcom has published its latest research into the performance of home broadband services in the UK. Its findings are obtained by measuring the performance delivered to customers’ routers, and data provided by the UK’s four largest broadband providers. Its research shows that average download speeds for home broadband have continued to increase. The…
Full-fibre broadband now available to over half UK homes, reports Ofcom
Ofcom's latest Connected Nations report shines a light on mobile coverage and broadband availability across the UK – revealing full-fibre broadband is now on offer to the majority of UK homes. Based on findings from April and May 2023, it shows the extent to which people in the UK are able to access the broadband…
Which? demands Ofcom investigates Virgin Media contracts
Which? has asked Ofcom to urgently investigate concerns that Virgin Media could potentially be breaking the law by giving itself sweeping powers to hike customer broadband bills. The consumer association believes Virgin Media’s terms for customers are an attempt by the firm to “have its cake and eat it” by applying aggressive inflation-linked annual mid-contract…
Ofcom records increase in complaints about telecoms providers
TalkTalk was the most complained-about landline and broadband provider Latest figures from telecoms regulator Ofcom show a slight increase in complaints it has received about the UK’s main landline, mobile, broadband and pay-TV providers. This latest quarterly report covers the period from January to March 2023. During this period, complaints to Ofcom increased…
Mobile phone customers must be told about roaming charges, rules Ofcom
UK mobile customers will have to be told about any roaming charges that apply when travelling abroad, under new rules proposed today by Ofcom. Following the UK’s exit from the European Union, EU ‘roam like at home’ rules – and UK law requiring mobile operators to alert customers to roaming charges when they start to roam…
Online news dominant source of information for young Brits, claims Ofcom
Online news sources – particularly social media sites and apps – are the dominant means by which younger people in the UK access news, meaning their direct relationships with traditional news brands are weakening, Ofcom has found. Ofcom’s News Consumption in the UK 2022/23 report reveals that older teens and young adults aged 16-24 are much…
Ofcom investigates Virgin Media over contract terminations
Ofcom has opened an investigation into Virgin Media following complaints from customers that the company is making it difficult for them to cancel their services. Ofcom is concerned about the number of complaints it has received from Virgin Media customers who have tried to leave, but said the company had made it difficult. Some struggled to…
Ofcom and UK’s biggest telecoms firms commit to recruit more women
Ofcom and the UK’s biggest telecoms companies have come together to sign a new pledge, committing to help get more women build technology careers across the industry. The telecoms sector has been historically male-dominated – particularly in more senior technology-based positions. But Ofcom and seven of the biggest companies in the sector – BT, Openreach,…
Almost half of homes can now access full-fibre broadband, report says
More than 14 million UK households can now take advantage of faster, more reliable internet connections as the rollout of full-fibre technology steams ahead. Ofcom’s Connected Nations Spring update shows that, as of January 2023, almost half of households (48%) can access full-fibre broadband, which delivers internet using fibre-optic cables. This is an increase of around 5.5…
Simplified switching saving mobile customers time and money, claims Ofcom
More mobile customers are switching – and collectively saving millions of pounds a year – following changes that make it quicker and easier to switch provider, claims Ofcom Since the ‘text to switch’ process was introduced in 2019, people can change mobile provider by sending a free text. Customers are sent a code which they can…
