Tag: OFCOM
Simplified switching saving mobile customers time and money, claims Ofcom
More mobile customers are switching – and collectively saving millions of pounds a year – following changes that make it quicker and easier to switch provider, claims Ofcom Since the ‘text to switch’ process was introduced in 2019, people can change mobile provider by sending a free text. Customers are sent a code which they can…
Tech Digest daily roundup: Leaks of Motorola Razr 40 Ultra foldable phone emerge
We’ve seen plenty of rumors on Motorola’s upcoming Razr foldable phone with some calling it the Razr 2023 while other refered to it as the Razr+ and we now have another name to throw in – Motorola Razr 40 Ultra. The new info comes from Evan Blass who shared a bunch of new images on the device alongside its alleged retail…
Shell Energy most complained-about broadband provider, claims Ofcom
Regulator Ofcom has published the latest figures for complaints about the UK’s major landline, mobile, broadband and pay-TV providers, covering the period between October and December 2022. Here’s a summary of what this latest complaints data shows: Shell Energy continued to be the most complained-about landline and broadband provider, attracting more complaints about its service than…
Over half of low-income households in dark about bargain broadband
More than half of low-income households are in the dark about bargain broadband deals that could save them around £200 a year, with just 5% of eligible households havings signed up to a discounted package so far. These special offers, known as social tariffs, are available to an estimated 4.3 million households that receive one of…
Ofcom to investigate broadband providers over switching failures
Ofcom has today opened an industry-wide enforcement programme regarding the failed implementation of a new broadband switching process, as industry misses the deadline for launching the new service. Today, new rules come into force requiring landline and broadband providers to operate the ‘One Touch Switch’ process for residential customers. After extensive consultation with the industry, Ofcom…
Tech Digest daily roundup: Elon Musk among those calling for halt in AI training
Key figures in artificial intelligence want training of powerful AI systems to be suspended amid fears of a threat to humanity. They have signed an open letter warning of potential risks, and say the race to develop AI systems is out of control. Twitter chief Elon Musk is among those who want training of AIs…
Teens on screens: Ofcom survey reveals life online for kids and young adults
Drawn to drama: Kids gravitate to dramatic, short-form videos on social media Rise of ‘split-screening’: Trend for watching two videos at once More careful, less creative: Youngsters more socially self-conscious, posting fewer videos. Screen time: 16–24-year-olds more likely to take social media break to manage wellbeing Children are gravitating to ‘dramatic’ online videos which appear…
Providers set to miss Ofcom deadline on broadband switching process
The ‘One Touch Switch’ process aims to streamline the broadband switching process and make providers do more to help customers move over This new system was due to start next month, but one leading provider has revealed it would be ‘impossible for the industry to be ready’ in time Ofcom has previously expressed fears that…
6 Top tips on switching your broadband provider
With searches for ‘broadband price increases’ up +519% in the last 12 months and rising broadband prices due this April, many people may have questions about their current broadband contracts such as, how they can get out of their existing contract or if they can switch providers mid-contract to avoid higher costs? For those who…
‘Record rollout’ of faster internet connections, claims Ofcom report
More than four in ten homes can now access faster, more reliable internet connections, as the rollout of full-fibre technology continues at record pace. Ofcom’s annual Connected Nations report, which measures the availability of broadband and mobile services across the UK, found that full-fibre connections are now available to 12.4 million households (42%) – an…
