Tag: OFCOM
Tech Digest daily roundup: 2 in 3 children have seen harmful content online
The UK's communications regulator is calling on young people to help protect each other by reporting harmful content online. Ofcom says two-thirds of youngsters aged between 13 and 17 see harmful content online but only 16% report it. As it waits for the government's Online Safety Bill to go through parliament, it has called on…
2 in 3 UK households can get gigabit broadband, claims Ofcom
UK households looking to get faster home broadband have received a welcome boost, with new Ofcom figures revealing two-thirds of homes can now sign up to gigabit broadband. Gigabit broadband is the fastest home broadband available and offers speeds of at least 1 Gigabit per second (Gbit/s) – allowing you to download a movie in HD…
Broadband customer service ‘hit and miss’ – Ofcom
Customers are experiencing hit-and-miss levels of customer service from major telecoms providers, Ofcom has found, as the regulator shines a light on how providers perform and compare. Its report on service standards across the telecoms industry covers 2021, including the continued impact of the Covid-19 pandemic. Overall, customer satisfaction levels remain high (mobile: 91%, broadband: 83%,…
End-of-contract notices drive better broadband deals, claims Ofcom
More people are taking out new contracts and securing better deals with their broadband provider after being reminded their contract is up, according to new Ofcom research. In February 2020, Ofcom introduced rules requiring phone, broadband and pay-TV providers to warn customers when their current contract is ending, and what they could save by signing up to a new deal.…
Telecom complaints to Ofcom fell slightly during Q4 2021
Ofcom has today published the latest league tables reflecting complaints it receives about the UK’s major home phone, broadband, mobile and pay-TV firms. The quarterly report reveals the number of complaints made to Ofcom between October and December last year. Complaints figures overall decreased slightly over this period and remain at all-time low levels. Nearly…
1 in 3 internet users unaware online content may be false
Image: Ofcom.org.uk More than a third of internet users are unaware that online content might be false or biased, according to new Ofcom research. It reveals that 30% of UK adults who go online (14.5 million) are unsure about, or don’t even consider, the truthfulness of online information. A further 6%…
Tech Digest daily roundup: AI argues for and against itself at Oxford Union
The Oxford Union has heard from many great debaters over the years, but this week added an artificial intelligence engine to its distinguished speakers. The AI argued that the only way to stop such tech becoming too powerful is to have "no AI at all". But it also argued the best option could be to…
Full-fibre broadband reaches more than 8 million UK homes
Fast, reliable internet connections are now available to more people than ever before, with over 8 million UK homes (28%) able to get full-fibre broadband. The finding comes from Ofcom’s annual Connected Nations report, which analyses the availability of broadband and mobile services across the UK. The report shows that 750,000 homes upgraded to faster, more reliable…
Tech Digest daily roundup: App outage locks Tesla owners out of cars
Tesla drivers say they have been locked out of their cars after an outage struck the carmaker's app. Dozens of owners posted on social media about seeing an error message on the mobile app that was preventing them from connecting to their vehicles. Tesla chief executive Elon Musk personally responded to one complaint from a…
Ofcom to protect thousands of phone boxes from closure
Thousands of iconic phone boxes around the UK will be protected from closure, under Ofcom plans announced today. With 96% of UK adults now owning a mobile phone, and mobile signal improving significantly in recent years, the way people make calls is changing. As part of the move to digital phone lines, BT is currently…
