Tag: plusnet
Smaller broadband providers outperform giants in Which? survey
A recent survey by Which? has revealed that smaller broadband providers are significantly outperforming the UK's largest companies, including BT, Sky, TalkTalk, and Virgin Media, in terms of customer satisfaction. The consumer watchdog's annual rankings, based on feedback from over 4,000 customers, highlight a clear disparity in service quality. Virgin Media and Now Broadband received…
TikTok fights US ban, Sony cuts funding for PlayStation VR2?
TikTok has launched a long-awaited legal fight to stop its Chinese owner being forced to sell the short video platform's US operations, arguing it violates Americans' rights to free speech. TikTok and Chinese parent ByteDance were told in April they had until January next year to divest TikTok in the US or face the prospect…
3 in 4 over 65s find language of broadband providers confusing
Almost three-quarters of over-65s (73%) believe that the language broadband providers use to describe deals is confusing, according to research by comparison site Broadband Genie Compared to other age groups, half of Gen-Z customers (50%) aged 16-24 also believe that broadband lingo could be clearer, while 56% of Millennials agreed, and called for more clarity.…
House movers spend 8 days on average waiting for broadband
More than one million people who moved house in the last year spent over eight days on average waiting for their broadband to be connected, according to new research by Uswitch.com, the comparison and switching service. More than 390,000 house sales took place in the first three months of 2021 — the most in a…
Lockdown let down: broadband customers unhappy with service
Over half of customers who subscribe to the ‘Big Four’ broadband providers (BT, Sky, TalkTalk and Virgin Media) feel they've been let down by the service they've received during lockdown, according to new research by price comparison site Uswitch.com. The research was conducted as part of the 2021 Uswitch Broadband Awards, which recognise excellence in…
Online providers respond to national lockdown with price hikes
Broadband providers and online streaming services, such as Netflix, are responding to a national lockdown across the UK by putting their prices up and taking advantage of a captive market. Yesterday Virgin Media announced forthcoming price increases for its broadband, TV and phone services. The average rise would be 4%, it said. That is 13…
Broadband use doubles in 2020, claims Openreach
Broadband use in the UK more than doubled in 2020 as millions of people worked, socialised and studied from home, according to new figures from Openreach. The broadband network – used by customers of BT, Plusnet, Sky, TalkTalk and Zen – said data consumption rose from 22,000 Petabytes (PB) last year to 50,000…
Broadband customers to save £270 million following Ofcom review
Broadband customers who are out of contract are set to benefit from a package of pricing changes and commitments from their providers, following a review by telecoms regulator Ofcom. The broadband market offers customers a wide range of choice, with different deals on offer to suit different needs. But Ofcom is concerned that many customers…
Broadband firms pledge price cuts over ‘loyalty penalties’
The UK’s biggest broadband companies have committed to cutting prices for out-of-contract and vulnerable customers amid concerns over so-called “loyalty penalties” across the sector. Ofcom said BT, Sky and TalkTalk will allow their out-of-contract customers to get the same deals as new customers when they take out a new contract. Sky will limit the difference…
Ofcom survey shows TalkTalk is worst for customer service
TalkTalk has been shamed for the quality of its broadband customer service in industry-wide figures released by Ofcom. TalkTalk broadband customers are less likely than average to be satisfied with their service, have more reason to complain and are less likely to have their complaint resolved on first contact, according to the regulator’s annual customer satisfaction…
