Tag: Scottish Power
Which? estimates energy and broadband customers lost nearly £300 million to poor customer service in the last year
Which? research has found energy and broadband customers lost an estimated £298m and 27.3 million hours to poor customer service in a year. Which? surveyed more than 4,000 people to uncover how many people had a customer service issue in the year to May 2024 and how poor customer service impacted their finances, time and…
Which? tells Virgin Media, Scottish Power and British Gas to improve customer service
Which? has written to the CEOs of Virgin Media, Scottish Power and British Gas urging them to improve their customer service as new research from the consumer association reveals they are the worst broadband and energy firms for customer service. The consumer association surveyed 4,101 people in May 2024 to find out which are the…
Which? brands Scottish Power worst energy company for customer service
Which? is calling for Scottish Power, Ovo Energy and British Gas to urgently improve their customer service as new analysis finds they are the worst energy suppliers when it comes providing quick and effective responses to customer problems. Over the last six months, thousands of consumers have got in touch with Which? to share their…
Which? reveals first eco providers as it rates energy firms on sustainability
Good Energy, GEUK and Ecotricity have beaten the biggest energy firms to be named the best providers on sustainability, Which? research reveals, with all three crowned Which?’s first Eco Providers for energy. British Gas, Scottish Power, Bulb and Octopus were the best of the ‘big’ providers on sustainability in Which?’s analysis of more than 40…
Energy firms keep customers on hold for over 20 minutes, claims Which?
Some of Britain’s biggest energy companies are keeping customers waiting on the phone for longer than 20 minutes, while one firm in Which?’s latest snapshot investigation had callers holding for more than 40 minutes on average. In a mystery shop investigation, the consumer champion made 384 calls to 32 energy providers to reveal how long…
Scottish Power worst energy firm for answering calls
A snapshot investigation by consumer group Which? has revealed Scottish Power is the slowest energy company when it comes to call waiting times, taking over 20 minutes on average to pick up. Which? made 432 calls to 36 energy suppliers to reveal how long customers were left waiting before speaking to a member of staff. …
