Tag: social tariffs
Ofcom investigates Virgin Media over contract terminations
Ofcom has opened an investigation into Virgin Media following complaints from customers that the company is making it difficult for them to cancel their services. Ofcom is concerned about the number of complaints it has received from Virgin Media customers who have tried to leave, but said the company had made it difficult. Some struggled to…
Concerns about speed putting consumers off broadband social tariffs
Concerns about broadband speed are putting eligible households off signing up for discounted broadband deals, research from Which? has shown. It surveyed more than 2,000 people eligible for fixed broadband social tariffs to uncover the barriers to signing up. Worryingly, four in 10 of those surveyed who are eligible for and aware of social tariffs…
Broadband speeds increase 20% as nine in 10 homes take superfast packages
Image: Ofcom As the availability of future-proof, full-fibre technology improves, and more people upgrade their connections, average home broadband speeds are increasing. Ofcom’s Home Broadband Performance Report, published today, reveals that the median average speed of a home broadband connection has reached 59.4 Mbit/s. That’s an 18% increase from 50.4 Mbit/s the…
