Tag: switching
Simplified switching saving mobile customers time and money, claims Ofcom
More mobile customers are switching – and collectively saving millions of pounds a year – following changes that make it quicker and easier to switch provider, claims Ofcom Since the ‘text to switch’ process was introduced in 2019, people can change mobile provider by sending a free text. Customers are sent a code which they can…
Ofcom to investigate broadband providers over switching failures
Ofcom has today opened an industry-wide enforcement programme regarding the failed implementation of a new broadband switching process, as industry misses the deadline for launching the new service. Today, new rules come into force requiring landline and broadband providers to operate the ‘One Touch Switch’ process for residential customers. After extensive consultation with the industry, Ofcom…
