Tag: TalkTalk
US officials threaten Google break-up, Netflix posts records UK revenues
US officials have confirmed they are considering breaking up Google's "illegal monopoly" of internet searches. The tech giant could face restrictions on its own products - including its Chrome browser, Play Store and Android operating system, the US Justice Department said. It comes after a judge found in August the company had broken anti-trust laws…
TalkTalk confirms end of mid-contract price rises
TalkTalk has confirmed that it will be introducing a major pricing shake-up later this month. The telecoms provider has confirmed that it will be making changes to its mid-contract price rises in line with Ofcom's new rules. From the middle of August, TalkTalk will be moving away from inflation-based mid-contract price rises and instead will…
Big Four broadband providers beaten by smaller rivals in Which? rankings
The 'big four' broadband providers (Sky, Virgin, BT and TalkTalk) have been beaten by smaller rivals in Which?’s latest broadband rankings, earning underwhelming scores for overall satisfaction while hitting consumers with mid-contract price hikes. The consumer association's findings are based on a survey of 4,471 people who had a contract for home broadband in December…
Broadband customers £53 million worse off following regulations, report claims
New broadband advertising rules are putting over a third of customers (38%) off switching their broadband, costing UK billpayers almost £53 million in savings These rules were introduced by the Advertising Standards Agency because broadband suppliers were found to be misleading customers on mid-contract price rises Broadband Genie is calling on providers and Ofcom…
Telecoms firms must ditch ‘outrageous’ price rises, Which? warns
Broadband and mobile users face being trapped this Spring between price rises of potentially more than £60, or contract exit fees which may exceed £500, Which? research has found. The consumer watchdog is calling on telecoms firms to scrap these grossly unfair plans for April 2024 inflation-linked hikes that regulator Ofcom clearly determined cause 'substantial…
UK broadband prices to jump by nearly double inflation rate
Millions of broadband customers will be hit by price rises at almost double the rate of inflation from April, after December’s inflation figure unexpectedly rose to 4pc BT customers are among those facing above-inflation price rises this year despite it pledging to scrap mid-contract, inflation-linked price rises from the summer. The former state monopoly and…
Which? urges telecoms firms to scrap mid-contract broadband price hikes
Which? is calling on telecoms firms to halt any plans to press ahead with ‘unconscionable’ broadband and mobile price hikes in April, even after the industry regulator found the practice harms consumers and set out proposals to ban it. Ofcom recently proposed a ban on the practice of inflation-linked mid-contract price rises, saying that they…
Vodafone is most complained-about broadband provider, Ofcom report claims
Ofcom has published the latest figures for complaints it has received about the UK's main landline, broadband, mobile and pay-TV services with Vodafone being the most complained about broadband provider for the period. These figures cover the period from April to June 2023, and show that while the volume of complaints remained consistent with the…
Ofcom records increase in complaints about telecoms providers
TalkTalk was the most complained-about landline and broadband provider Latest figures from telecoms regulator Ofcom show a slight increase in complaints it has received about the UK’s main landline, mobile, broadband and pay-TV providers. This latest quarterly report covers the period from January to March 2023. During this period, complaints to Ofcom increased…
One million in UK lose broadband access as cost-of-living crisis bites
A million people disconnected their broadband in the last year because they couldn’t afford it. People on Universal Credit were more than six times as likely to have disconnected compared to people not claiming Universal Credit. People on Universal Credit would have been eligible for discounted broadband social tariffs, but there are still big…
