Tag: TalkTalk
TalkTalk rated worst major broadband provider by Which?
TalkTalk has been rated the worst major broadband provider in Which?’s annual satisfaction survey, which saw the ‘Big Four’ losing out to smaller firms such as Zen which hasn't hiked customer bills midway through contracts. The consumer champion’s annual survey of almost 4,000 broadband customers found that despite the biggest firms being on the verge…
9 Ways to Save Money Working From Home
Since the Covid-19 pandemic, many people in the UK have begun working from home regularly, but with soaring energy prices this winter, many will be contemplating how to manage the additional costs of working in their own homes. In conjunction with Which? we've found a number of ways consumers can make savings while working from…
Shell Energy generated highest level of broadband complaints, says Ofcom
Shell Energy continues to generate the most broadband and landline complaints, according to the latest data published by Ofcom. While overall complaint volumes during this quarter were broadly in line with the previous three months, the number of complaints received about Shell Energy are three times higher than the industry average. Meanwhile, Sky continues to…
Out of contract? Haggling could save up to £200 on broadband, TV, mobile
As the cost of living soars and monthly bills for broadband, TV or mobile packages look set to rise, new Which? research finds that customers who make a nuisance of themselves by haggling with their provider could save up to £200. The consumer watchdog asked more than 5,000 customers whose contract had ended on either…
Tech Digest daily roundup: World’s First Fully Solar-Powered ‘Camper Van’
Image: https://www.solarteameindhoven.nl/article?presenting-our-newest-solar-vehicle-stella-vita A group of Dutch students has reimagined van life and is hitting the road to Portugal. Just don’t call their groundbreaking new solar-powered vehicle a camper van. “We call it a self-sustaining house on wheels,” said Lotte van Dasler, part of a team from the Technical University in…
Broadband providers not up to speed during pandemic, reveals Which?
Some of the UK’s biggest broadband providers have let down their customers on connection reliability, internet speeds and value for money during the pandemic, according to Which?’s annual customer satisfaction survey. During the Covid-19 pandemic, broadband has proved more important than ever - with millions of people relying on their internet to work from home,…
Broadband users overpaying by ‘up to £27 a month’, claims research
Compare Fibre has found that millions of households are overpaying for broadband paying as much as £44.99/month for equivalent services on offer at £17.99/month - costing them £648 over a 24-month deal. There are huge variances in speeds too. Virgin offers superfast 350Mbps broadband for £39.99, the same price as Sky charge for a 60Mbps…
Ofcom proposes ‘one touch’ broadband switching
Residential broadband and home phone customers would benefit from quicker, simpler and more reliable switching, under Ofcom's plans to introduce a new ‘one touch’ process. Following an Ofcom rule change in 2015, customers switching between providers such as BT, Sky and TalkTalk on Openreach’s copper network can already follow a process where their new provider…
Greater broadband competition needed to improve service, claims survey
The majority (81%) of UK households use four broadband providers to connect their home Nearly four in five (78%) households have not switched provider in past year, despite increased internet usage since the start of the pandemic 82% of broadband customers would switch to a lesser-known provider if it was cheaper or better quality The…
Broadband use doubles in 2020, claims Openreach
Broadband use in the UK more than doubled in 2020 as millions of people worked, socialised and studied from home, according to new figures from Openreach. The broadband network – used by customers of BT, Plusnet, Sky, TalkTalk and Zen – said data consumption rose from 22,000 Petabytes (PB) last year to 50,000…
