Tag: Virgin Media
Virgin Media most complained about telco provider, Ofcom reveals
Today Ofcom has published the latest figures for complaints it has received about the UK’s main landline, broadband, mobile and pay-TV providers. The figures cover the period from July to September last year, during which time it saw a slight rise in complaints. Complaints about landline, broadband and pay-TV services all increased, while mobile complaints…
Which? urges telecoms firms to scrap mid-contract broadband price hikes
Which? is calling on telecoms firms to halt any plans to press ahead with ‘unconscionable’ broadband and mobile price hikes in April, even after the industry regulator found the practice harms consumers and set out proposals to ban it. Ofcom recently proposed a ban on the practice of inflation-linked mid-contract price rises, saying that they…
Virgin Media O2 launches lager to get people talking about online scams. Er, OK?
After research reveals 1 in 3 Brits find it more embarrassing to talk about fraud than medical problems, Virgin Media O2 has teamed up Ross Kemp to launch ‘Crafty Lager 7726’ and kickstart a national conversation about fraud The limited-edition beer features top tips including an easy reminder of how to report dodgy calls and…
Virgin Media O2 customers can win up to £30,000 worth of John Lewis gift cards
From today until 20 November, Virgin Media O2 customers can win one of three £10,000 John Lewis gift cards and/or one of one hundred £200 Amazon gift cards just in time for Christmas shopping, exclusively with Priority from O2. Virgin Media broadband and O2 customers can be in with the chance of winning big ahead…
Which? demands Ofcom investigates Virgin Media contracts
Which? has asked Ofcom to urgently investigate concerns that Virgin Media could potentially be breaking the law by giving itself sweeping powers to hike customer broadband bills. The consumer association believes Virgin Media’s terms for customers are an attempt by the firm to “have its cake and eat it” by applying aggressive inflation-linked annual mid-contract…
Ofcom investigates Virgin Media over contract terminations
Ofcom has opened an investigation into Virgin Media following complaints from customers that the company is making it difficult for them to cancel their services. Ofcom is concerned about the number of complaints it has received from Virgin Media customers who have tried to leave, but said the company had made it difficult. Some struggled to…
Virgin Media and Hubbub launch fund to tackle digital waste
George Clarke and Dermot Jones, Project Manager at the Fixing Factory, mark the launch of Virgin Media O2 and Hubbub’s Time After Time Fund. The fund will award a share of £500,000 to projects which tackle e-waste and support digital inclusion. As 3.4 million homeowners confess to throwing broken or unwanted…
British online spending rose 2.5% in May
The amount we spent online rose 2.5% in May, the month of the Coronation. The value of e-commerce sales also climbed 6.7% year-on-year. Shoppers put aside inflation woes to enjoy the extra Bank Holiday and prepare for summer, says ParcelHero. Retail spending rose both on the High Street and online during May, new Office for…
Virgin Media down again – no e-mail access
If you're trying to access your Virgin Media emails this morning and failing you are definitely not alone. The popular Internet Service Provider appears to be having some serious issues with users unable to access their private messages. The irritating gremlins appear to have begun last night and are still ongoing hours later, writes The…
TalkTalk rated worst major broadband provider by Which?
TalkTalk has been rated the worst major broadband provider in Which?’s annual satisfaction survey, which saw the ‘Big Four’ losing out to smaller firms such as Zen which hasn't hiked customer bills midway through contracts. The consumer champion’s annual survey of almost 4,000 broadband customers found that despite the biggest firms being on the verge…
