Tag: which
Is my air fryer spying on me? Which? reveals smart devices gathering most data
Which? research has found evidence of excessive smart device surveillance - from air fryers demanding permission to listen in on your conversations and sharing data with TikTok, to TVs wanting to know your exact location. The consumer association rated products across four categories and gave them overall privacy scores for factors including consent and what…
Vodafone and Three merger edges closer, is your Air Fryer spying on you?
The regulator says a merger between Vodafone and Three could go ahead - if both companies make price promises for consumers and commit to boosting the UK's 5G rollout. The Competition and Markets Authority (CMA) had previously said that creating what would be the country's biggest mobile network could drive up prices and harm competition. But it…
Broadband, TV, mobile switchers could make annual savings £235, Which? reveals
Broadband, TV and mobile customers could save up to £235 a year by switching deals, Which? research has revealed. The consumer association surveyed more than 5,000 customers whose broadband, combined broadband and TV or mobile phone contract had ended in the past 12 months, asking if they had switched or haggled, and how much they…
Which? reveals best and worst tech and home appliance stores
Which?’s latest survey reveals the best and worst tech and home retailers and finds that stores with quality products and excellent customer service generally fare better than supermarkets and high street discounters. Which? surveyed almost 3,400 people who had bought household appliances and around 3,500 who had bought tech products in the previous six months.…
Recycled phone numbers leaving users exposed to hacking, Which? warns
Mobile phone users could be at risk of hacking, nuisance calls and messages or having their phone cut off due to little-known rules around recycling of old phone numbers, Which? warns. The consumer watchdog has uncovered that there are risks posed by existing phone numbers that get reused by other consumers – from social media…
Ofcom rules on roaming charge alerts for UK holidaymakers
UK mobile customers will be better protected against unexpected roaming charges while using their phone abroad and at home under new rules that come into force today, claims Ofcom. Following the UK’s exit from the European Union, the EU's ‘roam like at home’ rules – as well as UK law requiring mobile operators to alert customers…
Most people have no plan for ‘digital death’, Which? finds
New Which? research shows most consumers have no plan for what happens to their digital accounts and online assets when they die, leaving huge risk of emails, photos and social media accounts being locked up and inaccessible to loved ones when they pass away. The consumer watchdog is urging people to take action and prepare…
Which?-led consortium urges government to make fraud priority by removing barriers to data sharing
A Which?-led coalition representing some of the UK’s biggest banks and telecoms providers has made a landmark commitment to sharing data, as it urges the new government to make tackling fraud a national priority. The group, which includes Which?, Barclays, BT, Mobile UK, Nationwide, NatWest, Starling, Three UK, UK Finance, Virgin Media O2 and Vodafone,…
Which? tells Virgin Media, Scottish Power and British Gas to improve customer service
Which? has written to the CEOs of Virgin Media, Scottish Power and British Gas urging them to improve their customer service as new research from the consumer association reveals they are the worst broadband and energy firms for customer service. The consumer association surveyed 4,101 people in May 2024 to find out which are the…
Which? car hire survey results – Goldcar finishes bottom
Consumer association Which? has revealed the best and worst car hire firms and brokers - as Goldcar once again finishes bottom in its annual survey. Which? is warning travellers to be wary of car hire rip-offs this summer, as Goldcar’s 'pressure-selling tactics and dire customer service' left it languishing at the bottom of the consumer association's rankings. Which?…
