Tag: which
Broadband, TV, mobile switchers could make annual savings £235, Which? reveals
Broadband, TV and mobile customers could save up to £235 a year by switching deals, Which? research has revealed. The consumer association surveyed more than 5,000 customers whose broadband, combined broadband and TV or mobile phone contract had ended in the past 12 months, asking if they had switched or haggled, and how much they…
Which? reveals best and worst tech and home appliance stores
Which?’s latest survey reveals the best and worst tech and home retailers and finds that stores with quality products and excellent customer service generally fare better than supermarkets and high street discounters. Which? surveyed almost 3,400 people who had bought household appliances and around 3,500 who had bought tech products in the previous six months.…
Recycled phone numbers leaving users exposed to hacking, Which? warns
Mobile phone users could be at risk of hacking, nuisance calls and messages or having their phone cut off due to little-known rules around recycling of old phone numbers, Which? warns. The consumer watchdog has uncovered that there are risks posed by existing phone numbers that get reused by other consumers – from social media…
Ofcom rules on roaming charge alerts for UK holidaymakers
UK mobile customers will be better protected against unexpected roaming charges while using their phone abroad and at home under new rules that come into force today, claims Ofcom. Following the UK’s exit from the European Union, the EU's ‘roam like at home’ rules – as well as UK law requiring mobile operators to alert customers…
Most people have no plan for ‘digital death’, Which? finds
New Which? research shows most consumers have no plan for what happens to their digital accounts and online assets when they die, leaving huge risk of emails, photos and social media accounts being locked up and inaccessible to loved ones when they pass away. The consumer watchdog is urging people to take action and prepare…
Which?-led consortium urges government to make fraud priority by removing barriers to data sharing
A Which?-led coalition representing some of the UK’s biggest banks and telecoms providers has made a landmark commitment to sharing data, as it urges the new government to make tackling fraud a national priority. The group, which includes Which?, Barclays, BT, Mobile UK, Nationwide, NatWest, Starling, Three UK, UK Finance, Virgin Media O2 and Vodafone,…
Which? tells Virgin Media, Scottish Power and British Gas to improve customer service
Which? has written to the CEOs of Virgin Media, Scottish Power and British Gas urging them to improve their customer service as new research from the consumer association reveals they are the worst broadband and energy firms for customer service. The consumer association surveyed 4,101 people in May 2024 to find out which are the…
Which? car hire survey results – Goldcar finishes bottom
Consumer association Which? has revealed the best and worst car hire firms and brokers - as Goldcar once again finishes bottom in its annual survey. Which? is warning travellers to be wary of car hire rip-offs this summer, as Goldcar’s 'pressure-selling tactics and dire customer service' left it languishing at the bottom of the consumer association's rankings. Which?…
Which? calls for reform of Energy Peformance Certificates
Which? is calling for the next government to reform Energy Performance Certificates (EPCs) as a snapshot investigation by the consumer association reveals they can be riddled with inaccuracies and unhelpful. EPCs were introduced in 2007 as a simple way for prospective buyers or renters to compare properties’ energy efficiency. The UK is currently facing a…
Zen Internet crowned Which’s Customer Service Brand of the Year
Which? has announced the winners of its 2024 Which? Awards, with Zen Internet taking the top spot in the new prestigious Customer Service Brand category. Winners of the 12 Which? Award categories were announced by the host, BBC presenter Victoria Derbyshire, at an in-person ceremony in London today (20th May). This year’s awards saw Zen…
