Tag: which
Most people have no plan for ‘digital death’, Which? finds
New Which? research shows most consumers have no plan for what happens to their digital accounts and online assets when they die, leaving huge risk of emails, photos and social media accounts being locked up and inaccessible to loved ones when they pass away. The consumer watchdog is urging people to take action and prepare…
Which?-led consortium urges government to make fraud priority by removing barriers to data sharing
A Which?-led coalition representing some of the UK’s biggest banks and telecoms providers has made a landmark commitment to sharing data, as it urges the new government to make tackling fraud a national priority. The group, which includes Which?, Barclays, BT, Mobile UK, Nationwide, NatWest, Starling, Three UK, UK Finance, Virgin Media O2 and Vodafone,…
Which? tells Virgin Media, Scottish Power and British Gas to improve customer service
Which? has written to the CEOs of Virgin Media, Scottish Power and British Gas urging them to improve their customer service as new research from the consumer association reveals they are the worst broadband and energy firms for customer service. The consumer association surveyed 4,101 people in May 2024 to find out which are the…
Which? car hire survey results – Goldcar finishes bottom
Consumer association Which? has revealed the best and worst car hire firms and brokers - as Goldcar once again finishes bottom in its annual survey. Which? is warning travellers to be wary of car hire rip-offs this summer, as Goldcar’s 'pressure-selling tactics and dire customer service' left it languishing at the bottom of the consumer association's rankings. Which?…
Which? calls for reform of Energy Peformance Certificates
Which? is calling for the next government to reform Energy Performance Certificates (EPCs) as a snapshot investigation by the consumer association reveals they can be riddled with inaccuracies and unhelpful. EPCs were introduced in 2007 as a simple way for prospective buyers or renters to compare properties’ energy efficiency. The UK is currently facing a…
Zen Internet crowned Which’s Customer Service Brand of the Year
Which? has announced the winners of its 2024 Which? Awards, with Zen Internet taking the top spot in the new prestigious Customer Service Brand category. Winners of the 12 Which? Award categories were announced by the host, BBC presenter Victoria Derbyshire, at an in-person ceremony in London today (20th May). This year’s awards saw Zen…
Which? calls on Virgin Media to improve customer service
Which? is calling on Virgin Media to urgently improve its customer service as new analysis from the consumer association finds it is the worst broadband firm for customer service. Since late 2023, thousands of consumers have been in touch with Which? to share their experiences of shoddy customer service in sectors including energy, financial services,…
Thousands of copycat banking websites reported in 2023, Which? warns
More than 2,000 suspected banking copycat websites were reported in 2023 alone, new Which? research has found, as the consumer watchdog calls for new legal duties to force domain registrars to do more to prevent these scams. Banking copycat websites masquerading as real banks in a calculated attempt to part unsuspecting consumers from their hard-earned cash has…
Ofcom rules promise greater protection from unexpected roaming charges
UK mobile customers will be better protected against unexpected roaming charges while using their phone abroad, under new rules just announced by telecoms regulator Ofcom. Following the UK’s exit from the European Union, EU ‘roam like at home’ rules – and UK law requiring mobile operators to alert customers of roaming charges when they start…
Which? brands Scottish Power worst energy company for customer service
Which? is calling for Scottish Power, Ovo Energy and British Gas to urgently improve their customer service as new analysis finds they are the worst energy suppliers when it comes providing quick and effective responses to customer problems. Over the last six months, thousands of consumers have got in touch with Which? to share their…
