Tag: which
Which? calls on Virgin Media to improve customer service
Which? is calling on Virgin Media to urgently improve its customer service as new analysis from the consumer association finds it is the worst broadband firm for customer service. Since late 2023, thousands of consumers have been in touch with Which? to share their experiences of shoddy customer service in sectors including energy, financial services,…
Thousands of copycat banking websites reported in 2023, Which? warns
More than 2,000 suspected banking copycat websites were reported in 2023 alone, new Which? research has found, as the consumer watchdog calls for new legal duties to force domain registrars to do more to prevent these scams. Banking copycat websites masquerading as real banks in a calculated attempt to part unsuspecting consumers from their hard-earned cash has…
Ofcom rules promise greater protection from unexpected roaming charges
UK mobile customers will be better protected against unexpected roaming charges while using their phone abroad, under new rules just announced by telecoms regulator Ofcom. Following the UK’s exit from the European Union, EU ‘roam like at home’ rules – and UK law requiring mobile operators to alert customers of roaming charges when they start…
Which? brands Scottish Power worst energy company for customer service
Which? is calling for Scottish Power, Ovo Energy and British Gas to urgently improve their customer service as new analysis finds they are the worst energy suppliers when it comes providing quick and effective responses to customer problems. Over the last six months, thousands of consumers have got in touch with Which? to share their…
Virgin Media and O2 face choice between mid-contract price rises or large exit fees, claims Which?
Virgin Media and O2 customers face being trapped this April as they are presented with a choice between huge mid-contract broadband and mobile price rises or crippling exit fees, according to Which?'s research. Virgin Media and O2 are expected to go ahead with price increases of 8.8% this April – the latest RPI figure of…
Brands failing to tell customers when smart appliance support will end
Hive has switched off support for many of its security cameras making them obsolete, just a few years after launch Big brands behind expensive smart appliances, including washing machines, dishwashers, TVs and security cameras are keeping customers in the dark about how long it will be before they abandon products by…
Which? urges telecoms firms to scrap mid-contract broadband price hikes
Which? is calling on telecoms firms to halt any plans to press ahead with ‘unconscionable’ broadband and mobile price hikes in April, even after the industry regulator found the practice harms consumers and set out proposals to ban it. Ofcom recently proposed a ban on the practice of inflation-linked mid-contract price rises, saying that they…
Which? warns against buying ‘cheap’ appliances that rack up huge energy bills
Kettles, like this one from Cookworks, are very cheap to buy but very expensive to run, Which? research has found Some ‘cheap’ freezers, ovens and washing machines that cost under £500 could be pricier in the long run by adding hundreds of pounds to your energy bills over a year, Which?…
ChatGPT and Bard risk ‘new wave of scams’, Which? warns
ChatGPT and Bard lack effective defences to prevent fraudsters from unleashing a new wave of convincing scams by exploiting their AI tools, a Which? investigation has found. A key way for consumers to identify scam emails and texts is that they are often in badly-written English, but the consumer watchdog's latest research found it could…
UK’s Online Safety Bill finally becomes law
The Online Safety Act has today (Thursday 26 October) received Royal Assent, placing increased legal duties on social media platforms. The new laws take a zero-tolerance approach to protecting children from online harm, claims the UK Government, while empowering adults with more choices over what their children can see online. The Act places legal responsibility…
